Experience

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  Psi data systems

  Jan 1995 - Jan 1996

  Software maintenance engineer

  Quality Assurance Engineer responsible for identifying, testing and fixing bugs related to various Financial Services & Banking software modules.

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  Ncr corporation

  Jan 1997 - Jan 1999

  Software specialist

  Key member of Self-service team driving development, maintenance and testing of software for delivery channels within the banking domain.

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  Celstream technologies

  Jan 2005 - Jan 2010

  Technical lead

  Lead firmware testing QA team in the Print and publishing domain including automation of application for Mac and window based products both in agile and waterfall models.

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  Accenture

  Jan 2010 - Jan 2014

  Associate manager

  Responsible for test management for internal Digital client (Mobility and Analytics). Lead resource manager responsible for mapping 300+ FTEs to needs, allocation of work, and successful execution of the change requests.

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  Accenture services pvt ltd

  Mar 2014 - now

  Operation account technology lead

  Responsibilities include handling technology services for three UK based clients in the area of Logistics & Warehousing, Foodservice, and Legal Professional Services firm. Managing an Oracle EBS team of 3,000 FTE hours p.m in application maintenance. Delivered Zero percent breach of SLA's (response and resolution) for the last 6 months. Mentoring the team, identifying and planning training requirements, setting objectives and handling performance management.