Experience

• 

  Coles group

  Oct 2008 - Jun 2009

  Sales assistant

  • Customer Service• Operate POS/EFT Machine/Cash• Putting away stock• Answering phones and taking messages

• 

  Pakenham childcare on mcgregor

  Jun 2009 - Jul 2012

  Qualified room leader

  • Planning and documenting for individual children and a group on a daily basis• Greeting and communicating with parents regarding children• Answering Telephones and taking messages when Director was unable• Help organise Centre Events and attend them.• Taking payments• Room Leader of Babies Room (June 2009 – December 2009)• Room Leader of Little Two’s Room (August 2011 – July 2012)

• 

  Private employer

  Jul 2012 - Feb 2013

  Nanny

  • Providing day to day care for 1-year-old• Cooking and providing food• Planning Outings• Making sure all needs were met

• 

  Sushi sushi

  Mar 2013 - Nov 2015

  • Organise Maintenance jobs for Sushi Shops Australia wide• Contact trades people to attend jobs and follow up• Organise quotes for major works needed in shops• Match invoices with job completion forms• Organise Pest Control for Shops Australia wide• Organise New Store Boxes• Assist General Manager, CFO and CEO when required in PA Role• Schedule company Maintenance Technician to attend shops• Assist/Cover reception duties when required• Work with Compliance Team to assist shops in being fully compliant Show less

  • Maintenance Coordinator

    Oct 2013 - Nov 2015

  • Front Desk Receptionist

    Mar 2013 - Oct 2013
• 

  Peter alexander

  Nov 2016 - Jan 2017

  Christmas casual sales assistant

  • Operate POS/EFT Machine/Cash• Helping to reach store KPI’s• Assist customers and work the floor• Re-stock shelves/tidy

• 

  Harvey norman

  Feb 2017 - Sept 2018

  Cashier

  • Operate POS/EFT Machine/Cash• Greet and assist customers• Organise returns• Handle/transfer calls

• 

  Victorian department of families, fairness & housing

  Sept 2018 - Dec 2018

  Case practitioner 2

  • Liaise with other professionals about clients• Transport clients• Communicate with parents and other caregivers about children• Write referrals• Attend meetings and take notes• Add case notes onto CRIS system

• 

  Gallagher bassett

  Apr 2019 - May 2023

  • Liaise with Injured Workers and Employers on claims• Liaise with other professionals about Injured Workers – Attend CaseConferences with treaters (GP’s, Physio’s and Psychologist)• Liaise with Internal team members on how to best move the claim forward• Strategizing and planning for both current and potential issues on claims –Using Case Conferences as part of this strategy as well• Provide holistic, professional and customer focused claims service througheffective claims management – As well as high level of customer service• Efficiently use Acction and Novus systems to keep claims up to date• Organise and action 130-week decisions Show less • Support Senior Case Managers in their roles• Support Team leader in their role• First point of resolution for complaints and issues within the team• Liaise with Injured Workers and Employers on claims• Liaise with other professionals about Injured Workers – Attend CaseConferences with treaters (GP’s, Physio’s and Psychologist)• Liaise with Internal team members on how to best move the claim forward• Strategizing and planning for both current and potential issues on claims –Using Case Conferences as part of this strategy as well• Attend Claims Reviews 3 Monthly with Employers• Provide holistic, professional and customer focused claims service througheffective claims management – As well as high level of customer service• Provide ongoing support and training for new team members Show less • Liaise with Injured Workers and Employers on claims• Liaise with other professionals about Injured Workers – Attend CaseConferences with treaters (GP’s, Physio’s and Psychologist)• Liaise with Internal team members on how to best move the claim forward• Strategizing and planning for both current and potential issues on claims –Using Case Conferences as part of this strategy as well• Provide holistic, professional and customer focused claims service througheffective claims management – As well as high level of customer service• Efficiently use Acction and Novus systems to keep claims up to date• Attend Claims Reviews 3 Monthly with Employers• Engage in Training of new members of the team• Assist in other teams’ portfolios where needed Show less

  • Long Term Senior Case Manager

    Mar 2022 - May 2023

  • Return to Work Specialist

    Feb 2021 - Mar 2022

  • Front End Senior Case Manager

    Apr 2019 - Jan 2021