
Timeline
About me
Customer Service Team Manager (Talent Acqusition Products) at Oracle
Education

Terry parker high
-
University of north florida - college of business administration
1994 - 1997Bba bbaActivities and Societies: SIFE - V.P. Students in Free Enterprise (Co-founder at this school) BBA minor in Statistics
Experience

Usaf
Nov 1985 - Dec 1988Avionics technician f-15Attack control spec F-15 Radar, HUD, CC secondary skills Engines, Hydrolics, ECCM5th FIS - Spittin Kittens

Universal card services
Jan 1995 - Jan 1998Mis developer
Self employed
Jul 1998 - Feb 1999Day traderOnline Stock Market Trader

Csx
Mar 1999 - Feb 2003Software engineer java/webmasterMaintained and enhanced ShipCSX Java application. Created business and technical cases for new functionality and modules. Extensive SQL work combined with Java. Built applications using IBM Visual Age for Java and Websphere Application Developer programs. Team environment with approximately 30 people on team.As webmaster, I led the web team as we maintained and upgraded 17 internet and 10 intranet sites including dynamic pages using ColdFusion 4 and 4.5, configure and maintain over 100 Netscape Servers and 6 ColdFusion web servers, and program using several server friendly languages. Built and maintained web based applications that utilize databases, intermediate programs, subroutines, and mainframe processes. Maintained approximately 200,000 dynamic and static pages. www.csx.com www.csxt.com www.csxi.com www.csxtechnology.com benefits.csx.com www.bridge-point.com www.csxrealproperty.com. These sites had over 45 million hits in 2001 Show less

Vurv
Apr 2003 - Jun 2008Sr managerThis position is a Senior Manager for software development teams. The position includes managing projects, software implementations, training new developers to the company, defining and implementing processes, manage work assignments to meet very tight deadlines, teaching developers new coding techniques and new technologies, changing client code to meet their needs, and covering escalations from the Customer Service department. I have also been hiring all new developers for the last 2 years. In my time at this company I have hired 50 new employees after proper screening and interviews. I also created and implemented PIP programs and released employees as required. My direct reports were as high as 18 and indirect reports have been at 46. Performing code changes and code reviews are also part of this position to keep the developers current and ensuring optimal customer satisfaction. The project management involves direct and indirect customer contact including on site visits. Show less

Taleo
Jul 2008 - Jun 2012Solutions managerThis position is a Senior Manager for software development teams. The position includes managing projects, software implementations, training new developers to the company, defining and implementing processes, manage work assignments to meet very tight deadlines, teaching developers new coding techniques and new technologies, changing client code to meet their needs, and covering escalations from the Customer Service department.

Oracle
Jun 2012 - Apr 2018In this position I provide management of a team of integration engineers in Customer Service. They use configuration and custom scripts to connect HRM systems to CRM systems, People Soft, Oracle, and many vendors. I also manage the team's HR functions, scheduling, and workload per engineer. Customer interaction is key to this role. Any time a manager is needed for an issue or complaint, I am the person that calls the customer and manages expectations. Project Management skills are used for ongoing projects being built to enhance the customer expectations. Show less In this position I provide oversight for the strategic management of Oracle’s Talent Acquisition Products and staff and reported directly to GVP and SVP managers. This includes working with the team to develop strategies that deliver continuous improvements to the operation of the department, management and products. I oversaw and managed the coordination of operational planning and activities for the implementation of the products across all global locations in compliance with corporate guidelines, SOPs and established timelines and budget. These activities include interaction and collaboration with internal customers, department heads, and customers as appropriate. I also supplied key metrics and reported on status and progress to VP and GVP levels in the corporation and above. Show less
Customer Service Team Manager
Jun 2017 - Apr 2018Program Manager (Talent Acquisition Products)
Nov 2014 - Jun 2017Manager of Application Development
Jun 2012 - Nov 2014

Home
Jul 2018 - nowRetired
Licenses & Certifications

Pmp
Project management instituteDec 2008
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