Mirjana Zec

Experience

• 

  PC center Koloseum

  Aug 2002 - Nov 2003

  Administrator Assistant
• 

  Different employers

  Nov 2003 - Jan 2006

  Saleswoman

  - Sales activities - Goods ordering

• 

  Nicola's

  Feb 2006 - Jul 2006

  Saleswoman

  - Sales activities - Merchandising

• 

  IL Fenomeno d.o.o.

  Aug 2006 - Apr 2007

  Saleswoman

  - Sales activities - Merchandising

• 

  Sky – Expres

  May 2007 - Jul 2007

  External Associate on project digital info board

  Kind of advertising, which includes broadcasting of short video through the network of LCD screens while data transfer is achieved via satellite communication

• 

  Bagatt

  May 2007 - Nov 2007

  Retail Store Manager

  - Organization and control of sales process - Organization and control the work of employees

• 

  RCB - Colours & Beauty

  Nov 2007 - Feb 2010

  - Import and placement of Italian brand on the domestic market. - Organization of adequate media attention. - Selection of employees - Expert seminars abroad - Selection of goods abroad - Pricing - Workflow organization and control in retail - Conduct of trade documentation - Merchandising

  • Director

    Oct 2008 - Feb 2010

  • Retail manager

    Nov 2007 - Sept 2008
• 

  Telenor Srbija

  Mar 2010 - Apr 2016

  - Business correspondence with members of business sales team- Data processing and preparation of various reports- Preparing a variety of business documents- Control and archiving of business documentation- Participations on meetings, taking minutes, follow-up on the minutes and follow-up on the other action points- Participation in the creation and testing of new processes and procedures as a part of project team- Various daily support activities (creating SIM contracts, SIM replacement, preparation of different type of contracts, benefits implementation etc.) Show less - Provide daily administrative support for business sales channel- Supports business sales management team in presentation preparations; preparing reports and presentations by collecting, compiling and analyzing data and information- Preparing a variety of business documents- Participations on managers’ meetings, taking minutes, follow-up on the minutes and follow-up on the other action points- Act as a liaison with internal departments- Participation in the creation and testing of new processes and procedures as a part of project team- Maintaining office equipment and arranging any repairs or replacements- Organization of various events (trainings, workshops, team buildings, off-sites etc.) Show less

  • Business sales support officer

    Sept 2014 - Apr 2016

  • Business coordinator

    Apr 2011 - Sept 2014

  • Business Solution Consultan

    Mar 2010 - Mar 2011
• 

  Studio Moderna

  May 2016 - Oct 2023

  Outbound Sales Consultant

  - Work directly with customers via telephone to describe products in order to persuade current customers to purchase new products - Record outbound call history and customers response in detail - Obtain customer information such as name, address, and payment method, and enter orders into computer

• 

  MediGroup Srbija

  Oct 2023 - now

  - Develop and implement quality assurance policies and procedures to ensure product/service quality.- Identify areas of improvement and recommend strategies to enhance control effectiveness.- Participate in project planning, reviews, and retrospectives to ensure quality requirements are met.- Provide training and guidance to team members on quality assurance best practices.

  • Quality Assurance Team Lead

    Jan 2025 - now

  • Expert Associate for Internal Control and Quality Assurance

    Oct 2023 - Mar 2025