Khaled Anwar

Experience

• 

  NPO

  Jul 2004 - Feb 2005

  Network Administrator and Member of NETVIEW Project.

  - Design and troubleshoot LAN connections.- Maintain and troubleshoot WAN connections.- Maintain and troubleshoot PC’s problems.- Install new required S/Ws and maintaining the existing S/Ws.

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  NOOR Data Network

  Mar 2005 - Apr 2018

  . The SDM Team is responsible for the service delivery by preparing the needed schedule and status reports till the service be accepted from the customers.. The CRM Team is customer’s advocate and is responsible for customers’ satisfaction by facilitating any problems affecting the service and business.. The PSE Department is responsible for meeting the customer to collect thes requirements and needs then designing optimum technical solutions to achieve these requirements with lowest cost.Job Responsibilities:- Direct the teams by stating the targets and goals to be achieved.- Facilitate any problems to achieve these goals.- Analyze and study professional reports of each team members’ evaluation and each team performance and achievements in weekly/monthly/yearly basis.- Last escalation point before the escalation to our COO. Show less - Design optimum technical solutions for the customers or mega projects (including WAN links, LAN infrastructure, WiFi, IP Surveillance…etc.).- Conduct technical presentations to the customers.- Write effective technical proposals to properly position the company and the designed solutions to win the trust of the customers.- Support salesmen with equipment/technology data related to technical specifications and costs to build financial proposals.- Communicate with network infrastructure teams for network upgrade, migrations, and new solutions implementation.- Clarify the customers’ solutions for SDM, TAM, DSL, and NOC teams. - Negotiate and establish agreements with vendors (when are involved in the design and implementation process) and manage equipment ordering process.- Target new technologies, solutions, hardware, and applications to scale the company portfolio.- Provide high-level technical training about the company products and services to the sales team.- Communicate with the multinational upstream providers to verify the connectivity solutions for the multinational customers.- Manage the tasks between team members.- Manage the relationship between the team and other teams.- Prepare professional reports of members’ evaluation and team’s performance and achievements in weekly/monthly/yearly basis to my director.- Last escalation point before the escalation to the team’s director.- Support junior PSE engineers and train them to be qualified to handle the customers' needs and to improve their technical and documental skills.- Initiate a weekly report about the customers’ suspended links to CFO. Show less - Manage the tasks between team members.- Manage the relationship between the team and other teams.- Prepare professional reports of members’ evaluation and team’s performance and achievements in weekly/monthly/yearly basis.- Last escalation point before the escalation to the team’s manager.- Perform the members’ tasks with the HOT customers [If needed].- Support junior TAM engineers and training them to be qualified to handle the customers' needs and to improve their technical and documental skills.- Manage the migration plan from TDM/ATM technologies to Ethernet technology for the ready nodes.- Handle the escalated frustrated customers to meet their satisfaction and expectation levels - even if their complaints out of the company scope - which need a strong relationship with the customers.- Prepare professional reports to our customers.- Contact the customers to convenience them to do any maintenance windows or to apply new configuration needed for the planned migrations.- Review with PSE Team the new customers’ solution design and requirements.- Manage the plan for customers’ service delivery.- Follow up with CRM Team about the customer satisfaction issues.- Coordinate with SDM Team about the customers’ new links installation and activation plans.- Follow up with SDM Team about the acceptance and activation pending customers’ links.- Initiate a weekly report about the customers’ suspended links to CFO.- Member of new solutions’ [like mVPN and VSAT] virtual teams. Show less - Provision customers’ PVCs [L2 VPN, AToM, L3 VPN, L3, and mVPN customers].- Participate in the new solutions design to achieve customers’ needs.- Configure static and dynamic [RIP, EIGRP, OSPF, and BGP] routing protocols.- Apply QoS configuration to achieve the quality for the voice and video traffics.- Configure IPSec and GRE tunnels on the customers’ routers.- Apply any advanced configuration required [NAT, ACLs, PBRs, and ...] to achieve customers’ needs.- Create VPDN and ISDN accounts for the customers.- Do the needed troubleshooting with the new customers till the service is accepted.- Test and configure new devices and technologies [EFM devices, AToM, and advanced converters].- Test and configure some Voice devices [Patton ATA, Patton Voice Gateways, and PLANET Gateways].- Support junior TAM engineers and training them to be qualified to handle the customers' needs and to improve their technical skills. Show less - Troubleshoot customers’ PVCs end-to-end.- Monitor and troubleshoot physical connections [Copper lines, E1’s, E3’s, STM-1’S, and STM-4’s].- Monitor and troubleshoot IGP [Static, RIP, and EIGRP] and EGP [BGP] routing protocols.- Monitor and troubleshooting core links utilization.- Troubleshoot and configure the VLANs of the Data Center Servers.- Modify any wrong configuration to solve the customers’ PVCs problems. - Add and troubleshoot DNS zones and records.- Last escalation point before the escalation to other teams.- Support junior NOC engineers and train them to be qualified to handle the customers' problems and to improve their technical skills. Show less

  • Director - CRM, SDM, and PSE Teams

    Aug 2015 - Apr 2018

  • Manager - Presales Team

    Jun 2013 - Jul 2015

  • Team Leader - TAM Team

    Oct 2008 - Jun 2013

  • Senior Network Engineer - TAM Team

    Jul 2007 - Oct 2008

  • Senior Network Engineer - NOC Team

    Mar 2005 - Jun 2007
• 

  Orange Business Services

  May 2018 - now

  Senior Solution & Account Lead Consultant - Consulting Europe

  - Lead end-to-end the consultancy work and consultants deliverables for high-profile accounts.- Accountable in front of the customer and OBS entities for all consultancy deliverables by a team of consultants handling a particular high-profile account.- Handle technical design escalations and maintain top quality of deliverables.- Distribute the day to day load of a team of consultants working on a specific account.- Provide day-to-day guidance and mentoring to new and existing staff.- Manage a project specific technical team.- Manage overall pre-sales consultancy work across of the organic growth activities as needed across the customer account.- Create the project deliverables HLD, LLD, acceptance test plan, and migration scenario.- Create the project consulting blueprints and boilerplates- Liaise directly with the customer to obtain all relevant technical information for successful design, order validation & project delivery.- Present technical solutions to partners and their end-customers, both formally and informally, as required.- Ownership of the technical solution from concept to subsequent implementation.- Consistently deliver high quality billable technical service to existing and new clients ensuring that customer satisfaction is maintained or improved.- Participates in projects as part of a project organization respecting cost, quality and time constraints.- Support on site or remote migration for complex solutions/environments, as required.- Provide consulting assessments for new and existing customers.- Participates in other team members recruitment. Show less