Andy Dang

Experience

• 

  Santa Monica Airport

  Jul 2006 - Jul 2006

  Noise Abatement Intern

  Data collection of turbo-prop and turbofan aircraft operations and turning the data into a report for the airport administration staff.

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  Pacific Aviation

  Oct 2006 - Oct 2010

  Customer Service

  Responsible for the operation of the bag room, ramp, lost and found, passenger check-in, interline, issuing boarding passes and tickets, collecting and charging penalties, load master, meet and assist passengers.

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  Los Angeles World Airports -LAX

  Nov 2010 - Jul 2011

  Airport Superintendent of Operations I - Emergency Appointment

  Airside and Landside Operations. Ramp Inspections, Runway Inspections, Emergency Response, Routine Shutdowns, FOD Removal, Escort Aircraft, AOA Incursions, Parking Lot Inspections, Log Noise Complaint, Customer Service, CCTV, Conducts Briefing to Tenants, Security Breach-es, Crowd Controls, Fuel Spills, Dispatcher, Observes passengers processing in TSA and FIS screening, Alert II and Facilities Inspection.

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  Air China

  Mar 2012 - Jul 2012

  Reservations Agent

  Issuing tickets collect and charge penalties, quote airfare, follow up with open cases, and special services.

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  Birmingham-Shuttlesworth International Airport

  Jan 2013 - Oct 2013

  Operations Specialist II

  UPS Alert IIIAirside and Landside Operations. Ramp Inspections, Runway Inspections, Emergency Response, FOD Removal, Escort Aircraft and Non Airport Vehicle into Secure Area, AOA Incursions, Log Noise Complaint, Customer Service, Crowd Controls, Fuel Spills, Dispatcher, CCTV, Alert II, Alert III and Security Breaches.

• 

  Pacific Aviation

  Jan 2014 - Feb 2015

  Customer Service Representative

  Responsible for the operation of the bag room, ramp, lost and found, passenger check-in, interline, issuing boarding passes and tickets, collecting and charging penalties, load master, meet and assist passengers.

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  Hartsfield-Jackson Atlanta International Airport

  Feb 2015 - Oct 2017

  Airport Operations Supervisor

  • Managing Airport Landside Operations to assure that the ongoing airport operations is carried out in accordance with federal, State, and local regulations and policies. • Ensuring the safe and efficient movement of passengers through the airport while performing and implementing plans through a wide range of task in support of management that is essential to the day-to -day operations• Incident Reports• Ensuring Emergency Management through crisis management and emergency response, passenger flow and crowd control • Managing 56 customer service agents to Provide the best Customer Service to passengers• Facility Maintenance and concessions management • Evaluates the safety of airport operations, construction activities and takes corrective action when discrepancies are observed or reported Show less

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  Houston Airport System

  Oct 2017 - Oct 2018

  Senior Landside Agent

  Conducting landside inspections, regulatory investigations, emergency response, security activities. Assist with activities by acting in a lead capacity to Agents and enforces safety, security regulations and policies. Inspects airport terminal areas, the perimeter, and tenant facilities to ensure safe and secure operations. Prepares inspection reports. Reports unsafe conditions and policy/procedure violations to the appropriate personnel and takes corrective action as needed. Observes and reports tenant and airline activities to ensure compliance with airport leases, contracts, standards and poli-cies/procedures. Inspects and enforces applicable regulations and policies by performing required safety and compliance inspections of commercial vehicles and may issue citations. Acts as field liaison during emergencies. Supports operational activities and maintains order during aeronautical-related emergencies, following the Airport Emergency Plan and other airport rules and regulations. May performs security activities and maintains reports. Perform traffic and curbside management duties. Show less

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  Southwest Airlines

  May 2019 - Mar 2022

  Operations Agent

  Manage weight and balance of the aircraft, and oversee Customer boarding.Prepares dispatch release forms and collects weather reports from OTIS for the Crew; Arranges for fueling of aircraft as required; Prepares weight and balance forms; Advises Dispatch, FLIFO and Stations of flight departures / arrivals; Closes out flights; files and maintains accurate flight papers; Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning; Operates boarding bridge, coordinates boarding and deplaning Customers; Works with Gate Agents in expediting the check in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts; Handles Station AMS and radio communications traffic; Prepares dispatch release forms and collects weather reports from informational system for Crewmembers and keeps all Station Teammembers apprised of flight and weather information; Responsible for ground security and assuring operations follow security procedures Show less

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  Hartsfield-Jackson Atlanta International Airport

  Mar 2022 - Feb 2023

  Airport Operations Supervisor

  • Managing Airport Landside Operations to assure that the ongoing airport operations is carried out in accordance with federal, State, and local regulations and policies. • Ensuring the safe and efficient movement of passengers through the airport while performing and implementing plans through a wide range of task in support of management that is essential to the day-to -day operations• Incident Reports• Ensuring Emergency Management through crisis management and emergency response, passenger flow and crowd control • Managing 56 customer service agents to Provide the best Customer Service to passengers• Facility Maintenance and concessions management • Evaluates the safety of airport operations, construction activities and takes corrective action when discrepancies are observed or reported Show less

• 

  JSX

  Feb 2023 - now

  Provide on-site support to supervisors, create, and maintain an environment where theAirport Services Concierge team can accomplish their objectives. Support the GeneralManager in meeting operational performance targets and monitoring the station operation and budget. Ensure safety, regulatory compliance, budget/cost and productivity achievement and rigorous process execution through Airport Supervisors and Concierges. Oversee daily operations. Ensuring the team has adequate tool for the operations. Handle customer care. I also handle safety at the hangar. Review and ensure compliance with all updated to policies.

  • Duty Manager

    Mar 2024 - now

  • Airport Customer Service Supervisor

    Feb 2023 - Feb 2024