Tejas Paranjape

Experience

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  Lauren Information Technologies

  Feb 2003 - Oct 2005

  Information Technology Executive

  • Provided day to day configuration, monitoring, and support for various aspects of IT infrastructure.• Monitored system functioning closely, troubleshooting and resolving issues.

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  Star Cruises

  Nov 2005 - Aug 2006

  Customer Service Representative
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  Fame India Ltd

  Nov 2006 - Jun 2010

  Information Technology Specialist

  • Ensure maximum uptime of all I.T equipment by solving complex, technical computer issues efficiently.• Improved internal customer support by proactively responding to queries on ticketing platforms, such as Vista Software.• Kept up-to-date on the latest product, company, software and system changes to stay knowledgeable for end-users.• Managed multiple projects with other team members tasked with developing and steering operations and process improvements.• Developed IT strategies and set into place all infrastructure policies.• Trained new hires on multiple hardware and software platforms.• Managed third-party vendors to effectively and efficiently deliver solutions.• Managed IT inventory. Show less

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  QuestionPro

  Jul 2010 - Apr 2012

  Customer Success Manager

  The job entailed providing technical support and managing growth and retention of QuestionPro Enterprise accounts.• Develop customer relationship to promote retention and loyalty.• Maintain and grow account portfolio.• Focus on 85% retention of Enterprise accounts.• Ensure client solution success through weekly communication.• Regularly identify new business opportunities for clients.• Strategies with client stakeholders for monthly, quarterly, and annual goals.• Conduct weekly internal meetings to address critical issues and work with the development team to have the issues resolved in a timely manner.• Induction and training of new recruits.• Communicate customer feedback to the Management. Show less

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  Redington India Ltd

  May 2012 - Mar 2017

  IMS Service Delivery

  The job requires to identifies client's needs and oversees the delivery of the services within the context of the business.• Ensured 100% renewals of key accounts and generation of additional business from existing customers.• Supervised daily Incident and Problem Management processes.• Ensured issues are proactively managed to resolution, impacts mitigated and root cause eliminated.• Adhering to Service level agreement (SLA) and achieving committed TAT.• Provided leadership and direction to the support team as well as partner teams in infrastructure, development and business process.• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.• Ensured customer service met high-quality standards by analyzing staff performance and monitoring customer reviews.• Collaborated with customers to discuss service needs and offer available solutions.• Closely monitored employee feedback and customer reviews to help improve processes and procedures.• Improved operations by providing extra training to inefficient, underachieving staff.• Managed the recruitment processes for service department, including reviewing applications, interviewing and selecting talent.• Directed team of service professionals focused on Infrastructure Management Services. Show less

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  CloudSalonApp

  Jan 2017 - May 2020

  Entrepreneur | Founder

  Start-up for empowering digital solution to a niche salon industry with an innovative custom ERP/CRM solutionInnovation/Product Development:Conceptualization of a mobile application for Beauty Salons Extensive research, outline detailed business plan, design feasible solution, technological feasibility assessment, handling entire SDLC Design:Wireframing and prototyping of the systemBrainstorming and designing seamless UI/UXFunctionality:Articulate and build a functioning model to map customer serviceDefine and track action itemsSignificance of Inventory Management SystemTesting:Private beta testingPublic beta testingDeployment:On-premise Proof of Concept (POC)App roll-outEstablishment of modules (Owner, Artist, and Customer)Business Viability:Subscription Modelling:Monthly recurring paymentsBusiness Development:Accelerate business growth by introducing upselling/cross-selling techniques Monitor and analyze P&LDeveloped strategies to improve brand/business-customer interactionIncrease B2B2C engagementsSales, Promotion, and Marketing:Defining a roadmap for promotional activitiesBuilding marketing strategiesCold calling, scheduling meeting with stakeholdersLead generationMonitoring sales activitiesBusiness Enhancement Assistance: Setup campaignsDesign effective deals and packagesReport analysis guidance Show less

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  The Transmogrify

  Jun 2020 - now

  Product Manager

  I lead the strategic development and success of three distinct products, each catering to diversemarket needs.1. ShopDot - B2B SaaS for E-commerce (Current Role):Description: Spearheaded the development of ShopDot, a dynamic B2BSaaS product revolutionising e-commerce sales. Facilitated seamlesssupplier-customer interaction with real-time inventory insights and efficientdrop-shipping capabilities.Key Achievements: Successfully integrated ShopDot with major ecommerceplatforms including Shopify, Woocommerce, Explo, Open API, Skyflow, andPriority Holdings for a comprehensive market reach.Integrated payment solutions to enhance transaction efficiency andsecurity.Tools Used: Jira, Whimsical, Figma, Notion2. Leagueswype - Fantasy Sport Commissioner App:Description: Pioneered the development of Leagueswype, an innovative appsimplifying the role of fantasy game commissioners. Automated leaguemanagement, matchup tracking, and payouts to empower commissioners andenhance the overall user experience.Key Achievements: Successfully integrated Leagueswype with Yahoo Fantasygames and Scrimmage, expanding the app's reach to a broader audience.Collaborated with Looker Studio to implement data analytics for improveduser engagement and strategic decision-making.Tools Used: Looker Studio3. rEDgistry - Social Media Mobile App and Website:Description: Currently leading the development of rEDgistry, the World'sLargest College Preparatory Online Community. Connecting high-schoolstudents, parents, colleges, and educational service providers through a singleplatform to enhance college preparatory experiences.Key Achievements: Oversaw the successful launch and expansion ofrEDgistry, achieving record user registrations and fostering a vibrant onlinecommunity.Implemented features to enhance user engagement, facilitating seamlessconnections and increasing the probability of successful admittance into post-secondary institutions.Tools Used: Mastodon social Show less