Crystal Simmons M.S.

Experience

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  Textile Systems

  Aug 2007 - Oct 2010

  Production Supervisor

  Oversaw all aspects of human resources management for a workforce of over 100 employeesProvided coaching to front-line managers across the plant on issues of employee relations, staffing, and performance managementPracticed lean principles, which led to improvements in workflow and quality and waste reduction that helped process over 20 million pounds of linen annuallyLed and motivated employees to maximize productivity and minimize operating costsInterviewee and made decisions in the hiring process to ensure proper fit for employmentEnsured that all projects were delivered on-time within scope and within budgetResolved workplace disputes in grievance meetings when dealing with the union Show less

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  State of Michigan

  Oct 2010 - Mar 2021

  Eligibility Specialist

  Diligently conducted thorough evaluations of over 800 accounts, meticulously assessing eligibility criteria for economic assistance programs, showcasing exceptional attention to detail and unwavering commitment to maintaining accurate compliance standards.Successfully managed and supervised ongoing projects, ensuring their smooth execution by diligently monitoring progress and quality.Led union meetings, facilitated discussions, and collaborated with management to negotiate favorable outcomes for union members.Navigated labor agreements, grievance procedures, and collective bargaining negotiations to foster positive labor-management relationships.Addressed and resolved workplace issues, ensured fair treatment, equitable compensation, and safe working conditions for union members.Reviewed labor laws and regulations, staying updated on industry trends and legislative changes impacting unionized workforces.Effectively represented and advocated for the rights and interests of union members as a Chief Union Steward.Mentored team members, provided guidance and support to foster professional growth.Led training and development programs, enhancing team members' skills and productivity.Resolved complex problems by employing analytical thinking and creative problem-solving techniques. Show less

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  UAW Local 6000

  Dec 2011 - Mar 2021

  Chief Steward
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  Bellabay Realty

  Jan 2017 - now

  Realtor

  Advise clients on market conditions, prices, mortgages, legal requirements and related mattersCompare a property with similar properties that have recently sold to determine its competitive market priceCoordinate property closings, overseeing signing of documents and disbursement of funds

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  CVS Health

  Mar 2021 - now

  Successfully oversee and manage a personal book of business exceeding $100 million, demonstrating exceptional financial management and client relationship skills.Successfully present and effectively communicate key findings, strategies, and recommendations to C-suite executives, fostering alignment and driving decision-making processes.Demonstrated expertise in Pharmacy Benefit Management (PBM) and Account Management, overseeing and optimizing prescription drug benefit programs for clientsUtilized strong knowledge of EGWPs to effectively educate and guide beneficiaries on their health plan options Show less Serve as the primary point of contact for client management matters, addressing a wide range of needs including report analysis, contract inquiries, compliance education, and other related issues with prompt and effective solutions.Actively maintain up-to-date knowledge of industry information, new product developments, legislation, coverages, and technological advancements to continually enhance skills, knowledge, and performance.Proactively identify opportunities for and contribute to continuous process improvements and efficiencies by maintaining a comprehensive understanding of internal systems, including Salesforce and AS400. Show less

  • Senior Account Manager

    Dec 2023 - now

  • Account Manager

    Mar 2021 - now