Anshul Jain

Experience

• 

  Vestige Marketing Pvt. Ltd.

  Nov 2015 - Dec 2020

  Network Marketing
• 

  Idea Cellular Ltd

  Aug 2016 - Oct 2016

  Sales Officer
• 

  IIBM Institute of Business Management

  Jan 2017 - Mar 2018

  Assistant Admission Manager

  Sales AssociateTeam LeaderHuman Resource

• 

  Elected Spire Private Limited

  Jan 2022 - Jul 2023

  Network Marketing Specialist

  On a Mission to help 10,000+ students for Potential Earnings without skipping their college 🎓 or education.visit my Page below https://znap.link/official.anshul_jain

• 

  Krayonnz

  Mar 2023 - Jul 2023

  Campus Ambassador

  A peer to peer learning ecosystem where knowledge seekers and knowledge sharers work together to learn better.

• 

  Dewan VS Group of Institutions India

  Jul 2023 - Apr 2024

  E-cell executive

  Taking motivational sessions, Managing Stage activities, Industry meetups for project collaboration, etc

• 

  Concentrix

  Feb 2024 - now

  Roles and Responsibilities:1. Monitor social media platforms for any customer complaints or escalations related to the company's products or services.2. Respond to customer inquiries and complaints in a timely and professional manner.3. Escalate complex or unresolved issues to the appropriate department or higher management for further assistance.4. Collaborate with other team members to ensure consistent and effective communication with customers.5. Analyze customer feedback and provide insights to the management team for continuous improvement.6. Maintain a positive and professional image of the company on social media platforms.7. Stay up-to-date with industry trends and best practices in social media customer service.8. Develop and implement strategies to improve customer satisfaction and loyalty.9. Work closely with the marketing team to ensure brand consistency across all social media channels.10. Maintain accurate records of customer interactions and resolutions for future reference.Overall, the main responsibility is to effectively manage customer inquiries and complaints on social media platforms to enhance customer satisfaction and maintain a positive brand image. Show less Roles and Responsibilities:1. Providing exceptional customer service to ensure customer satisfaction and retention.2. Handling escalated customer inquiries and complaints in a professional and timely manner.3. Demonstrating in-depth knowledge of products and services to effectively upsell and cross-sell to customers.4. Identifying customer needs and recommending appropriate products or services to meet those needs.5. Meeting and exceeding sales targets and goals through upselling techniques.6. Maintaining accurate records of customer interactions, transactions, and inquiries.7. Collaborating with sales and marketing teams to develop strategies for increasing sales and customer loyalty.8. Providing training and guidance to junior customer service representatives on upselling techniques.9. Staying current on industry trends and competitors to better position products and services to customers.10. Continuously seeking opportunities to improve customer service processes and procedures.Overall, as a senior customer service representative, our main goal is to provide exceptional service to customers while also driving sales and revenue for the company. Show less

  • Sr. Representative (Social Media Escalation team)

    May 2024 - now

  • Sr. Sales Advisor II

    Feb 2024 - May 2024