Rim Masahud

Experience

• 

  Sterling Global Call Center Inc

  Jan 2008 - Jan 2011

  IT Specialist - Network Administrator , IT Support Engineer

  Network Administration•LAN Setup - Installation of Switch Rack, Patch panel, structured cable laying plan and connectivity, crimping.•Designing Network Layout•IP Address allocation and administration•Monitoring of Network Connectivity (LAN & Client Connectivity, Bandwidth)•Cisco Router / Switch Configuration (NIC, IP Addressing, Routing, VLAN)•SonicWall Administration (Administrator Control, Client Service etc.)•Kerio Winroute Firewall Administration (User access, Internet monitoring, Content Filtering etc)•Mail Security Administration•Maintain Local phone connectivity•Troubleshooting Network issues•Testing – end-to-end connectivitySystem Administration•Administration of Microsoft Dynamics GP•Biometric Time Attendance•Email marketing (sending mass email)•Managing File Server (mount, backup hard disk, create new user etc)•System User Administration•Managing Reports (e.g. Recordings, Total Sales Report)•Real time system troubleshooting•System File BackupTechnical Support•Responsible for All User Workstations•Installation of Operating System (WINDOWS & LINUX), Application Software, Telephony Software•Workstation Security•PC Repair & Troubleshooting - Software & Hardware problems•CCTV Security System•WiFi Connectivity•Network Printing•Maintenance of all user workstations, Security, Updating Anti-Virus, OS Application etc.•Technical Assistant - Phone and Chat Support for Clients (Application Problems, Network Connectivity etc.)Designing•Ad, Campaign Design•Multimedia Design•Brochure Design•Presentation and demo•Photo editing•Video editing Show less

• 

  Saipem

  Apr 2012 - now

  ICT Support SpecialistSaipem Sharjah EngineeringB.M. Towers Al Nahda PO Box 1802, Sharjah UAEApril 2012 – Present• Provide technical support on-site, via phone, remote desktop and via email (Over 1,000 workstations)• Installation of host and network printers• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. applications, network and computers.• Setup and configuration of laptops, desktop PCs and smartphones.• Hands-on experience in hardware repairs (PCs, Laptops, and Printers).• Responsible for the maintenance and support of ISDN/IP based video conferencing (TANDBERG).• Managing & maintaining networked multi-function devices (scan to email, folder security, HW issues, etc.).• Involved in the rollout of software updates and patches.• Configuration and testing of any new (IT related) hardware and software.• Responsible for creating user account profile and email.• Responsible for deploying pc of workstation for employees. (Task included: OS and application loading, MS patching, anti-virus updating and profile configuration based on the requirement of the user and/or department).• Create user guides / documentation (Software Deployment, IT standard procedure).• Provide Training and Communicates with users to keep them informed on technical issues.o MS Application, Anti-Virus, Utilities software and SAP Business Management Softwareo Engineering software such as AutoCad 2012, NavisWork 2013, TEKLA, SACS Microstation. Show less

  • ICT Engineer

    Apr 2012 - now

  • ICT Specialist

    Apr 2012 - now