MIGUEL ADRIAN NARVAEZ FONSECA

Experience

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  IFETEL

  Sept 2002 - Apr 2004

  VB Developer

  -Formed part of Development team.Worked on software development (Visual basic 6.0 platform) for callcenterThis application generated customized reports. Formed part of the testing and implementationteam.Duration (20 months).

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  NCR Corporation

  Apr 2004 - Jun 2005

  Teradata Consultor

  Joined Teradata as an intern. The purpose of the internship was to prepare myself to take the Teradata basics certification which I got in June of 2004. I was assigned as a teradata consultor in projects like Bimbo, telcel and Liverpool.I offered services to clients like:- Development of ETL process- Logical and physical data modeling (Erwing)- Teradata architecture support- Executive reports generation

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  JP Morgan Chase Mexico

  Jun 2005 - Nov 2011

  QA Lead

  - Quality Assurance for Software Factory at JP Morgan Chase in the Logistics business.- Reengineering processes: QA process, Defect Management Process, Test ware management process.- Participate in ISO 9001:2000 certifications.- Project delivery framework implementation (PDF)- Implement metrics from Test process improvement (TPI)Functional Experience: - Comply with ISO 9001:2000 standards on test ware documentation/deliverables/evidence.- Comply with PDF process (Project Delivery Framework)- Comply with TPI (Test Process Improvement)- Define LOE (Levels of Effort) to determine time/resources during projects.- Define Test Strategies, Testing Plans, and QA Final reports.- Review Testability checklists, Defects lists and environment requests.- Manage TSE/ TSI / TSF solutions in the QA area, Major releases, and Tech Refresh projects- QA Signatures and Approvals for TSE / TSI / TSF solutions.- Creation of PDF deliverables: Level of effort, Master test strategy, testability checklist, test environment request, test requirements, test execution entry/exit criteria, test execution and defect status results, Test final report, Deviations and lessons learned. Show less

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  SOFTTEK INTEGRATION SYSTEMS, INC.

  Nov 2011 - Apr 2014

  Project Manager

  Functional Experience: - Plan aspects of project development that includes: scope, objectives, deliverables, tasks, budget, resources and schedule.RESPONSABILITIES:- Plan aspects of project development that includes: scope, objectives, deliverables, tasks, budget, resources and schedule.- Prioritize critical issues and identify root cause analysis- Ensure resolution of critical issues.- Monitor and control progress with baseline plans.- Escalate complex or difficult issues.- Change control and track these changes in the project plan.- Manage stakeholder`s expectations.- Hold self and project team accountable for project delivery.- Coordinate teams and manage dependencies- Create project charter, plans and timelines- Document and monitor key milestone activities- Create and reflect work plans following ISDLC- Develop financial plans including budgets, expenses and adjust resource allocation- Ensure responsabilities are clear for project team members- Provide weekly basis visibility about project plan execution- Ensure compliance with PMO metricsAccomplishments:• Delivered one of the projects from the International Integration portfolio in the retail industry.• Financially the project cost was US $1.3 M• The project effort was over 30,000 man hours.• More than 50 resources participated in this project.• It was first released as a pilot in 3 stores in November 18th of 2013.• Rollout to 104 stores after production stabilization.• Accomplished the main goal of increasing productivity in the back room store operations. Show less

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  Softtek Guadalajara

  May 2014 - Mar 2015

  Service Manager

  - Communication bridge between customer and resources.- Main escalation POC.- Provides visibility and metrics to measure the level of services.- Ensures level of service agreement is deliver.- Ensures improvement plan for services.- Performance review for team members- Fully supports Team leads and team members.

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  USSW

  Mar 2015 - Jun 2016

  Service Manager
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  NTT DATA

  Jun 2016 - Jun 2022

  Delivery Manager
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  Axiem International (MSA global supplier for GE)

  Jun 2018 - Nov 2021

  Project Manager
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  KPMG Technology Services Americas - KTSA

  Nov 2021 - now

  IT senior project manager