Thijs De Boer

Experience

• 

  Center Parcs

  Oct 2012 - Mar 2013

  All-round F&B

  All-round internship where I experienced working in a high capicity/high demand scenario. In particular, I gained valuable knowledge about operating efficiently, managing supply stream and constantly delivering high quality to each and every guest during peak moments.

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  PPHE Hotel Group

  Jul 2014 - Feb 2015

  Duty Manager

  • Responbible for managing Front Office operations• Improving operational efficiency, implementation of cost-reduction measures, and measuring ROI of actions taken• Pushing upsell initiatives and other ancillary revenuses• Creating shift schedules

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  Sandton Hotel Eindhoven City Centre

  Feb 2015 - Aug 2015

  Deputy General Manager

  76 Keys• Assisting the GM in his daily management tasks• Covering the GM responsiblities in his absence• Closely cooperating with Sales & Marketing departments to drive new business• Revenue Management tasks• Redesigning the entire F&B content/Promotional tools to boost sales• Re-positioning of products and services• Review and optimization of drivers of ancillary revenues and complementary services• Managing new content required after refurbishment (arranging photoshoot of public spaces and rooms)• Cost calculation, testing and purchasing of involved products after the new concept was established• Quality checks (e.g. F&B and housekeeping processes) and reporting directly senior management• Responsible for CRM (communication/execution of the loyalty program and management of online review scores) Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Jul 2016 - Jan 2017

  Management Program

  Ultra Luxury - 335 keys - Downtown Kuala Lumpur - Butlered suites, Boutique shops, Spa & Wellness, Michelin-star dining, Club Lounge• Responsible for managing Front of House teams including guest relations, butlers, bellmen, doormen, limousine services, housekeeping, and liasoning with Front Office, Quality Control, and Senior Management.• Coordination of all external partner relationships related to guest activities (i.e. tour operators, restaurants, museums, limousine/luxury car providers etc.)• Process implementation and improvement• Daily reporting to management• Planning and execution of (super)VIP arrival and in-house touchpoints including WOW stories• Supervision of new staff trainingAs part of the Management Program at The Ritz-Carlton, all departments are included in the training where I was able to further develop my skillset mainly on the operational side. Show less

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  XOTELS - Revenue Management Consulting

  Mar 2018 - now

  +80 boutique hotels & resorts - Marketing, Revenue Management, Pre-opening management, Consulting• Leading the client consulting services & B2B marketing activities for XOTELS & partners;• Setting marketing goals & objectives;• Responsible for developing & overseeing the marketing strategy of a business;• Market & competitor research;• Planning of initiatives for growth & financial performance;• Direct communication with 𝘊-𝘴𝘶𝘪𝘵𝘦 stakeholders𝐓𝐨𝐨𝐥𝐬: Google tools (G Ads, search console, G Analytics), CSS, HTML, custom dashboards, PowerBI, Power Query, Microsft Office, various Property Management Systems, booking engines, and content management systems.Previously been with the company as a Revenue Manager after completing an internship with XOTELS, complementing my skills as a marketeer to be able to make the best commercial decisions for a hotel business. Show less

  • Marketing Director

    Jan 2024 - now

  • Marketing Manager

    Oct 2019 - Jan 2024

  • Revenue Manager

    Mar 2018 - Dec 2019