Silvia Cassanelli

Experience

• 

  Ibis translations, graphic and business services

  Oct 2012 - Oct 2012

  Apprentice translator
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  Hoteles Elba

  Apr 2013 - Sept 2013

  Receptionist Intern

  Reception duties, Customer Care, Admin ad hoc duties, Check in, Check out, Multilingual Support

• 

  Citi

  Jun 2014 - Jul 2015

  Customer Service Representative

  Multilingual Customer Support for Italian Pensioners living abroad, Admin duties, Problem solving, Escalations

• 

  Travel Department

  Jul 2015 - Oct 2015

  Administration Intern

  Admin services, Ticketing, Visa services, Tour Uploading

• 

  Abbott

  Jan 2016 - Mar 2016

  Order Management

  Order Management, Customer Support, Samples Management, Admin ad hoc duties

• 

  Infineon Technologies

  Jan 2018 - Apr 2021

  • Carrying full responsability for administrating and managing all the procedures related with order entry (manual or via EDI).• Optimisation of demand fulfilment and delivery process.• Investigating and resolving any logistics customers’ queries from start to finish, including corrective and preventive actions’ implementation.• Arrangement of emergency shipments as a solution to support short term demand.• Gained expertiese in daily, weekly and monthly reports running and data analysis such as orders on hand, customer order behaviour, revenue development etc.• Arrange returns of material.• Provide requested documentation such as invoices, delivery notes, credit/debit notes.• Customer master data updates.• Full ownership and independence in handling the escalation process to solve logistical issues, arranging and conducting customer calls.• Development of techniques to establish a solid relationship with the assigned customers based on trust and collaboration for mutual benefit.• Frequent customer visits.• Responsability for demand fulfilment beyond order management via implementation of complex supply chain concepts such as forecast analysis, production cyrcle, lead time, front and back end processes. Daily close collaboration with the planning team to cover the open demand, eliminate supply gaps and avoid pruduction line stops at customer.• JANUARY 2018 - Promoted to Zero Defect Mindset and Return handling Expert, which entails training material preparation and face to face training arranged for new hired, relevant monthly reporting preparation for Dublin Management, assistance with return handling process and acceptance or rejection of complaints, promotion of the zero defect mindset.• Induction and trainings on different aspects of daily job arranged for new hires.• Active memeber of the Social Commitee committed to arrange activities to enhance team building. Show less

  • Global Customer Logistics Management Specialist

    Oct 2018 - Apr 2021

  • European Team Lead for Corporate Account

    Jun 2018 - Apr 2021

  • Customer Logistics Management

    Apr 2016 - Oct 2018

  • Zero defect Mindset Specialist

    Jan 2018 - Jun 2018
• 

  Infineon Technologies

  Oct 2021 - now

  • EU Excellence Team Key User

    Apr 2023 - now

  • Team Manager - Order Management Specialists

    Oct 2021 - Apr 2023