Justin L.

Experience

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  NueQ

  Feb 2011 - May 2013

  -In charge of managing the workflow for the day to day Helpdesk activities. -Directed Tier 1 and 2 teams as needed to maintain SLA. -Handled top tier escalated calls as needed.-Traveled across the country to diagnose and find resolutions to severe problems. Trained and maintained Tier 1 Technician Team. Was responsible for escalations and low level supervisor duties. Was responsible for assisting country wide clients via phone and e-mail.-PC and Point of Sales hardware/software installation and setup.-Trained users on Point of Sale and PC/Network Hardware.-Technical support and troubleshooting for PC and Hardware issues.

  • Helpdesk Floor Supervisor

    Jun 2012 - May 2013

  • Helpdesk Coach

    Feb 2012 - Aug 2012

  • Technician I

    Feb 2011 - Jun 2012
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  Hobby Lobby

  May 2013 - Apr 2022

  Provides high point reference for escalations from support teams.• Manages MFA and provides training to other teams on MFA policies and procedures.• Oversees day to day active directory tasks.• Manages e-mail firewall.• Oversees assigning and maintaining permissions in various systems (AD, Exchange, Proofpoint, Duo).• Creates and monitors various automations. (ex: VM Retirement and Cleanup, Vendor Account Validation and Removal, RoleGroup cleanup and Retirement)• Automated Account On boarding and Off boarding Procedures to adhere to standards and massively reduce time spent.• Handles assignments and updates of Role Based Access Groups.• Automated reports to handle excess privileges for user accounts.• Works with Security to remedy out of scope Accounts, Groups, and Resources in Active Directory.• Documents processes and procedures to maintain adherence to stakeholders. Show less

  • Systems Administrator

    Jun 2016 - Apr 2022

  • Systems Support Level 2

    May 2013 - Jun 2016
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  Heartland

  Apr 2022 - now

  Security Engineer - Identity - Heartland

  Identity Access and Management-Champions principle of least privilege and Identity Access as the first line of Zero Trust-Work with project teams to dynamically rebuild and maintain role-based permissions frameworks-Hands on designer and developer of a dynamic IAM system to address challenges in a complex and diverse AGILE workforce-Automating provisioning workflow across multitude of varying applications and tools-Creates policy for various Role Based Security framework addendums to enhance user experience-Works in the development of measurements and policy to address for user access attestations-Creates schema and documentation to enforce and maintain IAM solutions and standards Show less

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  Global Payments Inc.

  Sept 2023 - now

  Senior Security Specialist - Identity - Heartland Payments

  - Analyzes existing systems, identify security gaps, and designs IAM solutions that meet the organization's needs for secure access and compliance.- Architects and configures IAM technologies like Single Sign-On (SSO), Multi-Factor Authentication (MFA), Entitlement Managment, and Role-Based Access Control (RBAC) solutions across multiple IDPs and vendor products.- Builds processes and documentation to streamline and automate workloads.- Diagnoses and resolves complex user authentication, access rights, and system configuration issues.- Help define security policies and ensure that Identity Systems align with regulations and best practices.- Guides and supports junior team members.- Works closely with various teams consult on and integrate IAM solutions to ensure smooth operations.- Primary Business Unit Identity SME for Azure, AWS, other Cloud Platforms as well as numerous 3rd party services. Show less

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  Moving Forward Identity Solutions

  Jan 2024 - now

  Principal Consultant