Coulter Stout

Experience

• 

  Cox Communications

  Aug 2016 - now

  Digital Marketing / Communications Sr Specialist

  • Identify insights and opportunities, develop recommendations, and craft deliverables with in-market teammates• Championed new product launches by defining and implementing methods and procedures for digital fulfillment, campaign optimization, and performance reporting• Act as liaison and single-point-of-contact between the markets and fulfillment providers for all digital fulfillment inquiries and issues• Review all orders to ensure proper documentation is supplied and secure any missing data• Maintain a detailed knowledge of both internal and external fulfillment requirements and workflows• Approve and/or escalate any orders that are exceptions to the standardized solution catalog and SLAs• Monitor fulfillment status to ensure campaigns deliver desired results and make recommendations to optimize delivery if needed• Provide consistent feedback to fulfillment providers to facilitate continuous improvement in the quality of service and campaign results• Participate in cross-divisional assessments to improve business operations and processes• Supervised day-to-day operations of the team by assigning and managing quality control initiatives• Performed ad hoc projects and reporting for operations, technology, and product teams• Serve on recruiting and onboarding committees to train new team members• Collaborate with CMG training and support services to educate the sales teams on best practices to ensure markets are properly trained and have the best tools available to them Show less