Jenkins Mpagi

Experience

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  Knights and sons security ltd

  Sept 2010 - Sept 2012

  Spectator Steward Team Leader

  + Team leader at the London 2012 Olympic & Paralympic games managing a team of 8 stewards.+ Applying knowledge I acquired from my level 2 qualification in spectator safety. + Supervising the safe entry and exit of spectators in major venues.+ Maintaining and monitoring security cameras, alarm systems and other electronic surveillance equipment. + Conducting pre- and post-event meetings to review needs and obtain feedback to stakeholders.

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  Empowerment Society at Aston University

  May 2012 - Apr 2013

  Head of Marketing

  + Conducting weekly committee and member meetings. + Creating promotional materials using Adobe Photoshop. + Contacting organisations and individuals for sponsorships and to deliver presentations in our meetings. + Increasing the number of members through effective promotion of our events and services, arranging a number of events helping to raising £500 + for the society.

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  Aim Higher

  Oct 2012 - Apr 2013

  Student Mentor

  As an Aimhigher Ambassador required me to work with children from low socio-economic categories to progress to the full range of higher education provision on offer. The roles involved:- Providing weekly ‘Big Brother’ type support to the students at the pre-exclusion stage; regarding their relationship with school vs. the school’s and their expectations- Building and maintaining a rapport with the student in order to create a 'safe' environment.- Remaining professional and appreciating the complexity of some of the issues.- Making sure that the students were enjoying themselves and that no one felt excluded.- Sitting in on lessons to help students to focus and get the best out of the lesson. Show less

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  The Challenge

  Jun 2013 - Sept 2013

  Community Mentor

  As a community mentor I was responsible for ensuring a group of youths accomplished the summer projects they set for themselves by leading, supporting and motivating them.National Citizen Service (NCS) runs across the UK in the summer and during academic breaks in autumn and spring. Whilst working with the 15 to 17 year olds I was responsible for: + Enabling young people to work together on social action projects in and with their communities + Assisting with the integration of young people of different genders, places, ethnicities, religions, abilities, and socio-economic and educational backgrounds with each other and older generations + Supporting young people’s transition to adulthood through personal social development, challenging activities and guided reflection. Show less

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  Aston University

  Sept 2013 - Sept 2014

  Project Assistant

  - Co-ordinated events aimed at enhancing the student experience - Recruited, trained and managed a team of 25 International student ambassadors - Produced bespoke marketing material in the form of Newsletters, Flyers and Posters - Successfully delivered engaging presentations for groups of prospective students - Represented Aston at several international recruitment fairs across the UK.

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  Mimecast

  Jun 2015 - May 2016

  Business Development Executive

  Mimecast is a SaaS platform, an integrated cloud suite that reduces the complexity of protecting your organization from spear-phishing, malware, whaling attacks, data loss and downtime.Uniquely combining comprehensive email security, continuity and archiving solutions in a single, tightly integrated cloud-based service managed from a single administration console.Working as part of the Market Development Specialists team, I focussed on generating and nurturing sales leads for our cloud based email services. I worked closely with the marketing and sales teams to bring on new business. Show less

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  Groupon

  May 2016 - Aug 2017

  Groupon, hailed by 'Forbes magazine' as the fastest growing company ever, provides a measurable customer acquisition tool for businesses. By providing unbeatable offers to local consumers, Groupon is a revolutionary new marketing technique that provides real results.- Converting inbound leads and on-boarding of merchants across the UK- Management of deal campaigns across several industries. - Nurturing and generating new relationships with business owners and decision-makers. - Meeting and exceeding monthly sales targets for inbound and cold prospects. Show less

  • Account Manager

    Oct 2016 - Aug 2017

  • Junior Account Manager

    May 2016 - Oct 2016
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  The Institute of Directors

  Aug 2017 - Sept 2019

  Membership Relationship Manager

  Improved membership retention by 15% while generating £275K GP via new multiple revenue streamsMaintained a monthly membership retention rate of 75% (80 members, valued at approx. £33K)- Managing a portfolio of 1000+ C-level execs & mid-management across 200+ organisations. - Increasing the value of my accounts by identifying cross-sell & up-sell opportunities. - Ensuring customer engagement by monitoring their usage and overall satisfaction.- Implementing digital strategies for membership retention, acquisition and engagement. Show less

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  125 Data & Insights

  Jan 2020 - May 2022

  Customer Success Manager

  123 Data & Insights (formerly known as Feed It Back) is a platform focussed on the CX within the Hospitality sector. We combine customer opinion surveys with EPOS data to support our clients with data-driven decision making. Our platform integrates social media and online feedback, making public comments as easy to deal with as those you receive directly. All of this is backed by our highly rated client-support.

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  Customer Success Network

  Apr 2020 - now

  Community Ambassador

  We are a community for European Customer Success Managers. Our vision is to be a place "Where every Customer Success Manager has someone to ask for help." Our members run events across cities in Europe and the Middle East, and we have a vibrant online community.To join please visit: www.customersuccessnetwork.org/join

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  Lightico

  May 2022 - now

  Customer Success / Program Manager

  We simplify the intricacies of remote experiences by leveraging digital technology to replicate the qualities of face-to-face interactions across remote channels, minimizing the steps and touchpoints required for a seamless experience.In my role, I manage programs and ensure customer success by overseeing and implementing activities that drive value realization. This includes a range of program management responsibilities and customer success initiatives such as: • Translating strategic goals into actionable objectives: Collaborate with leadership and teams to align operations with strategic goals, developing project plans, milestones, and responsibilities for effective execution. • Developing and maintaining project schedules: Manage project timelines and deliverables, ensuring projects stay on track and adapt to changes. • Delivering training and support: Coordinate training programs and provide ongoing support to ensure teams effectively use digital tools and processes. • Monitoring and reporting on progress: Track program performance, generate reports, and conduct executive business reviews to communicate progress and identify improvements. • Sharing performance insights: Present performance data and insights through reports and reviews, analyzing KPIs and recommending strategic improvements. • Enhancing customer experience (CX): Identify opportunities to improve customer journeys by analyzing feedback, monitoring trends, and collaborating with teams to implement enhancements. • Collecting and analyzing stakeholder feedback: Gather and analyze feedback from various stakeholders to assess program effectiveness and identify areas for improvement. • Managing stakeholder communications: Serve as the primary contact for stakeholders, providing regular updates and managing expectations to ensure transparency and alignment. Show less