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L N.

L N.

Playwright

Followers of L N.517 followers
location of L N.New York, New York, United States

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  • Timeline

  • About me

    Sr. Customer Success Manager and SME

  • Education

    • Our Lady Of Lourdes High School

      2000 - 2004
      High School

      Activities and Societies: Honor Society, Yearbook, Drama Club, Improv Society, Prom Committee, Art Club, Chess Club, Chorus, Band

    • Emerson College

      2004 - 2008
      BA Theater Studies: Playwriting and Directing and Media Production: Film 3.83

      Activities and Societies: EVVY, Women In Motion, Chocolate Cake City, The Girly Project, Gold Key Society Graduated with Magna Cum Laude Honors and a double major.

  • Experience

    • Playscripts, Inc

      May 2003 - now
      Playwright

      My play "Will" is currently published through them.

    • Merritt Books Volume III

      May 2004 - May 2006
      Bookseller

      Sold books, opened and closed store, managed inventory, handled children's reading hours

    • Girl On Top Films

      May 2006 - Aug 2008
      CEO

      Ran and developed production company to make product videos and produce independent films

    • Emerson College

      Jan 2007 - May 2007
      Studio Supervisor

      Supervised the studios at Emerson College

    • 20th Century Fox

      Sept 2007 - Jan 2008
      Intern/Assistant

      script coverage, watching dailies, helping assistants with tasks

    • Mark Burnett Productions

      Jan 2009 - Jan 2009
      Production Assistant

      Primary assistant to the host, driver, personal assistant and all else that was asked

    • Cappy Hotchkiss Photography

      May 2009 - Aug 2010
      Post Production Assistant

      Production and organization of images for high end wedding photographer

    • US Census Bureau

      Dec 2009 - Apr 2010
      Test Site Coordinator

      Coordinated test sites, worked heavily in the testing and hiring process for new recruits

    • The Picture People

      Aug 2010 - Sept 2014
      Senior Photographer

      Primary trainer of photography, interviewed for new associates, helped monitor productivity

    • Cast & Crew Entertainment Services

      Oct 2014 - Sept 2019
      Coordinator

      Payroll entry, reports, filing, assistance for the film, television, and other creative industries.

    • Wrapbook

      Sept 2019 - now

      I manage the training and enablement of the Success, Support, and Ops segments for Wrapbook. I also train all incoming workers on the product itself as part of their onboarding process. I also manage some accounts as a Customer Success Manager as well. Manage Customer Success and Retention, in addition provide support with payroll processing and product training.

      • Subject Matter Expert and Sr. Customer Success Manager

        Sept 2023 - now

      • Senior Customer Success Manager

        Sept 2019 - Sept 2023

  • Licenses & Certifications

    • Success Foundations for Professionals Leading Ultimate Outcomes

      Growth Molecules™
      Mar 2024
      View certificate certificate

    • Disney's Approach To Quality Service

      Disney Institute
      Aug 2021