Natalia Shurtleff

Experience

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  Casa Linda

  Mar 2015 - May 2016

  Quality and Internal Audit Analyst

  Performed risk analysis on business processes for this manufacturer of marble countertops. Defined, tracked and reported on supply chain KPI’s, product quality and production performance. Identified non-value-added process steps, using Lean Manufacturing/Design of Experiment principles. Acted as liaison with production and inventory teams in using SAP. Reduced supply chain process variations, using Statistical Process Controls (control charts) and Models (ANOVA). Improved turn-around-time for kitchen platform production by 30%. Show less

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  Productos Ramo S.A.

  Jun 2016 - Dec 2016

  Internship Program – Business Process Analyst

  Developed Quality Management System documentation at this food manufacturer that specialized in cakes and cookies and employed a staff of 2,000. Supported efforts to implement ISO 9001:2015 approved processes. Identified process wastes and non-value-added activities. Performed random quality sampling. Created “As-Is”/”To Be” process mapping for 27 chemical lab processes. Decreased flour inventory by 2%.

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  Banco Popular Colombia

  Mar 2017 - Sept 2018

  Business Process Improvement Specialist

  Worked in the national headquarters of this financial services company with 6,000 employees. Coordinated multiple business improvement projects. Used BPMN 2.0 for business process mapping, and Lean Six Sigma principles to re-engineer and automate existing processes. Led Kaizen workshops. Combined data-driven analytics, stakeholder insights and critical thinking skills to assist management in making key decisions.Special Project: Call Center Improvement - Served as liaison with IT in designing a new process flow for credit card requests. Streamlined customer support, and reduced the number of options. Show less

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  HPP Food Services

  Jul 2020 - Nov 2023

  • Planning Manager

    May 2022 - Nov 2023

  • Production Manager

    Oct 2021 - Sept 2022

  • Industrial Engineer

    Mar 2021 - Nov 2021

  • Jr. Engineer

    Jul 2020 - Mar 2021
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  Yorktown Main - Tax and Accounting

  Nov 2023 - now

  Business Development Manager