Ahmed Nassef

Experience

• 

  Aboulfotouh Automotive

  Jan 2010 - Jun 2010

  Automotive Service Advisor- Workshop team leader
• 

  Jaguar Land Rover

  Jun 2010 - Dec 2011

  Jaguar Team leader

   -Lead a team of Engineers/Technicians in order to carry out, & monitor all service work. -Ensure high quality service & repairs are provided to every customer; maintains a professional environment. -Provides technical information and assists technicians to ensure proper diagnoses of difficult problems. -Work with Service Advisor to ensure customer satisfaction. -Establish processes & Standards to ensure customer satisfaction & efficient and effective service department operation. -Handles customer complaints  -Prioritizes work to ensure all deadlines are met. -Reassign work as necessary. -Analyzes productivity of technicians. -Co-ordinates with parts, sales and body shop dept's to ensure effectiveness of the service process.  -Test-driving the vehicle to confirm symptoms and causes. Show less

• 

  Al-Mansour Automotive

  Dec 2011 - now

  _Responsible for Egypt 22 authorized dealers and their performance _Laising with other team members, including interacting with managers of different areas of almansour organization to create and implement policies and procedure for each business function and align such policies with almansour department _Monitor business records through scorecard parameters _Conduct dealer evaluation and setting development plan according dealers performance _Responsible for the after sales marketing plans and activities. _Fill knowledge gaps through training and professional development progress Service CRM ManagerCompany Name Al-Mansour Automotive Dates Employed Feb 2014 – Dec 201 Location Egypt Show less  - Act focal point and first line support to all assigned ASOs. -Ensure understanding, application and adherence of ASOs to MAC policies & procedures. -Ensure the understanding and implementation ASO operational teams the automotive business. -Conduct dealer’s evaluation, monitor business records and setting development plan according to their performance. -Responsible for dealers marketing plans and activities. -Fill knowledge gaps through training and professional development progress. -Maintain accurate record of all accounts and relevant financial information. Show less  -Supervising my team and providing support to other teams to ensure work quality. -Ordering special tools needed for current and new launched models . -Coordinating with IT Department in creation of accounts for SAP, TIS2Web and GSI.  -Ensuring that the diagnostic stations are operative and updated . -Providing technical support in my service outlet and for other commercial service outlets . -In the absence of the service manger and the workshop manager, all their reasonability and authority is delegated to me. -Maintenance, repair, major repairs and diagnostic according to the manufacturer recommendation. -Preparing the monthly business report and KPI’s . Show less

  • Authorized Service Outlets Operation Manager

    Feb 2019 - now

  • senior ASO's development engineer

    Jan 2017 - now

  • Workshop Supervisor-team leader

    Dec 2011 - Dec 2016