Stephanie Dewees

Experience

• 

  The Flanders Hotel

  Apr 2007 - Jul 2009

  Front Desk Associate

  Comprehensive knowledge RDP Property Management System Account for assigned cash drawer(s) and credit card transactions possess general knowledge audit procedures. Effective written and verbal communication skills. Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs Maintain open lines of communication between Front Desk and other departments, i.e. Identify, communicate, and follow-up on maintenance, housekeeping, or restaurant issues. Show less

• 

  Port O Call Hotel

  Aug 2009 - now

  Maintain working knowledge of SKYWARE PMS.Assist with coverage, scheduling, and training for Front Desk. Assist in managing all aspects of the reservations process (room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.Keep up-to-date on in-house groups and functions (reviews group cover sheets to be aware of special needs and requests)Handle services for guests including guest mail, messages, telephone calls, wake-up calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries. Show less

  • Front Desk Manager

    Aug 2020 - now

  • Front Desk Supervisor

    Jun 2014 - Aug 2020

  • Front Desk Associate

    Aug 2009 - Jun 2015