Monica Falco

Experience

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  TD

  Dec 2013 - Aug 2016

  Insurance Analyst

  I was a Level II Insurance Analyst who underwrote policies for Primmum and TD General Insurance. During the day I provided advice to all clients regarding their policies, and ensured that all their needs were met. My attention to detail ensured that all policies were accurately underwritten, which in turn generated a positive customer experience.

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  Mortgage Associates Ontario Inc.

  Aug 2016 - Aug 2017

  Mortgage Agent
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  Capital Home Lending

  Aug 2017 - now

  Mortgage Agent

  With experience in the insurance and finance industry, I have acquired a strong background in customer service and skills which allow me to overcome many challenges in a timely and professional manner. I consistently focus on ensuring that my clients have a comprehensive mortgage solution for their individual situation. I have built strong relationships with over 40 lenders and continue to develop a portfolio of private investors. With a combination of knowledge and resources, I am happy to provide a solution for all situations. As customer service is always my top priority, I will always put my best foot forward for all of my clients to ensure that their needs are satisfied. Testimonials:Monica made the process of securing my new mortgage very easy! She clearly communicated various payment scenarios and explained my options for each. Any time I sent her a question, she was very quick getting back to me with the answer. Monica was also very pleasant to work with – no question was too small! From the initial application to signing on the dotted line, she made my new mortgage process seamless. -Lindsay SleightholmPrior to engaging the services of Monica in November 2017, we have dealt with couple of mortgage brokers who have been unprofessional in their conduct and utterly disappointing. Monica gained our trust in her calm tone and openness in explaining what’s obtainable and the best practical way to buy our first home. She is diligent, informative extremely good at advising and guiding us from the start to finish of the home buying process. I call her “our guardian angel”. She’s such a joy and extremely pleasant to work with. I’ll recommend her to my family and friends as she knows her onions.-Opeyemi and Gbemisola Show less