Nathan Berridge

Experience

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  Securitylink from Ameritech

  Dec 1996 - Jul 1999

  Contract Analyst

  Reviewed and processed contract amendments and contract closeouts, including financial recoupments when necessary. Created and maintained an electronic database which housed information necessary to compile monthly attrition rates, profit and loss reports, recoupments logs, and customer satisfaction surveys. Responsible for contract analysis and research in order to provide conflict resolution regarding issues during the contract lifecycle.

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  Centex Beverage, Inc.

  Jul 1999 - Feb 2001

  Merchandising Team Lead

  Working in a team environment in major grocery store chains with responsibilities that included managing and maintaining product backstock and elevating Miller beer products through in store point of sale displays. Assigned to four at risk grocery store accounts after the salesman was expelled. Restored customer confidence by using active listening skills. Weekend lead merchandiser and supervisory assistant of all Austin area Centex Beverage retail merchandisers.

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  Brown Distributing

  Feb 2001 - Aug 2001

  Merchandising Team Lead

  Working in a team environment in major grocery store chains with responsibilities that included managing and tracking Anheuser Busch beverages, acting in accordance with brewery standards to assure product freshness, and increasing product visibility through point of sale displays. Assigned to a team that dealt solely with at risk accounts in order to salvage business relationships and revive and secure the reputation of Anheuser Busch while gaining market share and increasing profitability for both the accounts and the wholesaler. Show less

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  Andrews Distributing

  Sept 2001 - Feb 2002

  Merchandiser

  Ensured that all Miller and Coors beer products in major accounts did not exceed expiration dates. Provided assistance to the sales force by building thematic product displays and assuring the timely delivery of sudden out of stock beverages. Acting as substitute salesman when account representative was absent.

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  L & F DISTRIBUTORS LLC

  Feb 2002 - Apr 2004

  Route Sales Representative

  Route salesman for restaurants and bars in an assigned territory providing Anheuser Busch beverages. Working with at risk accounts in order to re-establish and retain trust and professional integrity by providing quality customer service to increase product visibility and maximize profits for both the customer and Anheuser Bush. Introduction of new products and gaining market share through detailed sales reports and onsite promotions.

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  Brown Distributing

  May 2004 - Jan 2005

  Route Sales Representative

  Daily management of assigned territory providing Anheuser Busch beverages to local restaurants and bars in the greater Austin, Texas, area. Responsible for exceeding monthly sales quota by 50%. Use of point of sale tools to increase profits and sales.

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  Texas Department of Aging and Disability Services

  Sept 2005 - Oct 2016

  Direct and coordinate workflow among staff. Research and analysis for inbound escalated calls in order to provide resolution to complaints and financial billing errors. Performance of financial audits on Medicaid waiver programs, including HCS and Texas Home Living as well as Consumer Directed Services to ensure compliance with federal, state, and local laws. Use of various computer applications and database management to receive, process, provide quality assurance and finalization of incoming reports for statewide investigations of nursing homes and facilities for individuals with intellectual and cognitive disabilities.Serve as liaison between the state and the Center for Medicare and Medicaid Services regarding investigation requiring federal approval.

  • Personal Needs Allowance Program Specialist IV Team Lead

    May 2010 - Oct 2016

  • Complaint Intake Unit Program Specialist III

    Sept 2005 - May 2010
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  HHSC

  Jan 2017 - now

  Providing administrative assistance with processing both provisional and standard contracts with the State of Texas. Responsibilities include assuring time sensitive documents are received, reviewed and then routed to designated executive staff for signatures. Drafting and mailing approval letters, general affirmations, and the (MOU) memorandum of understanding. Scanning and uploading all contract documents into the enterprise database. Performing routine and intermittent contract monitorings on assigned provisional and standard contracts to ensure compliance with federal and state standards. Reviewing and approving corrective action plans when contract standards are not met. Sending out 45 day and 60 day letters for financial recoupments. Providing customer service and technical support to contractors. Processing contract amendments and closeouts. Show less Facilitated onsite statewide fiscal monitorings for home health care companies to ensure conformity and compliance with federal, state, and local laws as defined in their respective contracts with the State of Texas. Responsible for managing timely financial recoupments and the provision of technical assistance to bring subpar and failing companies into compliance with federal and state standards. Compiling individual reports and submitting Medicaid fraud referrals to the Office of Inspector General and the Office of the State's Attorney General. Show less

  • Contract Specialist II

    Sept 2018 - now

  • Billing & Payment Contract Specialist III

    Jan 2017 - Sept 2018