Caroline Kamau

Experience

• 

  Standard Chartered Bank

  Jan 2012 - now

  • Managing and growing liabilities, and revenue within the assigned portfolio, consistently exceeding the total revenue target by 70%; increased the Assets Under Management (AUM) of the assigned portfolio from Kes.100 million to Kes.400 million, showcasing exceptional growth. • Identifying growth opportunities in the business banking segment and forming strategic partnerships that open up new markets for small and medium enterprises.• Ensuring exceptional customer service by responding promptly to customer inquiries and maintaining a consistently high level of customer satisfaction, as reflected in satisfaction indices. • Working closely with compliance teams, risk officers, and legal departments to ensure accurate risk assessments.• Contributing to cross-functional projects and initiatives related to KYC/CDD processes.• Actively engaging with clients to boost the adoption of additional products and services, effectively driving cross-selling and tailored product solutions, resulting in a remarkable 35% increase in the penetration of trade and assets within assigned portfolio. • Spearheading the acquisition of high-value business banking accounts, consistently adding to revenue growth by securing low-cost deposits, high profitability, and low-risk profiles; onboarding a diverse range of quality accounts each month, spanning various sectors.• Overseeing the timely execution of annual account reviews within the portfolio, ensuring compliance with established timelines and regulatory requirements • Reviewing and verifying documents submitted by clients during onboarding, static data amendments while ensuring that proper due diligence is performed.• Ensuring clients have signed up for the different channels like digital activation to ensure seamless banking journey.• Crafting business proposals while meeting potential clients to present company offerings and negotiate business deals. Show less  Increase and optimize customer relationships by cross-selling other bank services to personal clients. Develop new personal banking relationships by generating loans, deposits, and other banking services within the Bank's target market for professionals. Maintain and foster branch participation in community events in support of promoting awareness and growth Developing a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line the projected income. Collaborate with cross-functional teams to develop and implement business development strategies Prepare and deliver sales presentations and proposals to prospective clients Assumed a crucial role in on-boarding new Priority Banking customers and serving as the primary service relationship manager for high-value clients, fostering lasting client relationships Developing and maintaining positive relationships with banking clients through the excellent customer service. Monitoring banking industry trends, competitive products and pricing that may affect the bank’s products and services. Show less

  • Relationship Manager

    Apr 2021 - now

  • Business Development Officer

    Jan 2012 - Mar 2021
• 

  Seas Motor company

  Aug 2012 - Dec 2012

  Internship

  - Maintaining employees monthly payroll  Assisting in banking and filling of bank receipts  -Preparation and submission of Kenya Revenues Authority returns monthly  - Ensuring creditors and all monthly bills have been settled on time  - Managing the petty cash and Conducting general administrative tasks