Robert Edrozo

Experience

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  State Representative Craig Eiland

  Jan 2009 - Jun 2009

  Intern, Legislative Aide

  • Staffed to the American Reinvestment and Recovery Act, Select Committee on Federal Economic Stabilization Funding, and Stimulus Subcommittee of Appropriations.• Addressed questions in Transportation, Unemployment Insurance, Hurricane Funding issues.• Emphasis on constituent issues.• Other clerical work as needed, such as filing, correspondence management, fax/copier use, summarizing bills, etc.

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  UTMB- Department of Health Policy and Legislative Affairs

  Jun 2009 - Aug 2009

  Coordinator, Special Programs

  • Conducted a current assessment of Health Policy Centers in Texas.• Attended the State Health Coordinating Council• Performed preliminary research in assessing a future countywide vote to create a hospital district• Assisted in several Department planning meetings.• Completed other projects as needed.

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  Phil Roberts for Probate Judge

  Jun 2010 - Nov 2010

  Campaign Consultant

  • Coordinated campaign events and fundraisers throughout the summer and fall• Consulted on message of the campaign, such as speeches, publications and advertisements• Delivered remarks when the situation warranted, occasionally in a "hostile" environment• Specialized in moderate and conservative outreach, and attended several functions “in enemy territory”• Gained expertise in Texas VAN, a voter registry application.

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  Department of Management Services, City of Texas City

  Jan 2011 - Jan 2011

  Intern

  • Assisted in records management duties, as well as research certification training for the office.• Organized and implemented the initial phases of the city’s next municipal elections• Assessed several of the city’s websites, making recommendations with regard to format and information presentation• Performed timely research as needed with regard to industrial expansion, city history, etc

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  City of Houston

  Oct 2012 - Feb 2015

  Management Analyst II

  • Performed Financial and Operational analysis on various projects related to performance metrics, including Estimated Accounts, Fixed Network Project, Personnel Reconciliation, Call Center Utilization of Employees, etc.• Worked with Senior Analysts in the planning and conducting of mixed-methods research studies and core function evaluations• Compiled and presented monthly performance metrics for senior upper management• Charted and analyzed both qualitative and quantitative data related to business efficiency, policy implementation and effectiveness and other areas of need in the division.• Prepared and coordinated policy and procedure updates, especially with regard to ordinance updates and changes. • Utilized various programs used by UCS and City of Houston, such as MS Office Suite, SAP, RUMBA, GIMS, etc. Show less

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  UTMB

  Feb 2015 - Jan 2016

  Management Analyst II

  • Perform audits and reconcile (monthly, quarterly, as needed) the key aspects of the Faculty Compensation Incentive Program.• Produce reports (monthly, quarterly, as needed) regarding faculty performance, and work with senior management to reconcile faculty with exceptional circumstances. • Produce ad-hoc reports for senior management regarding the compensation plan as it affects budget, margin, etc.

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  City of Houston

  Jan 2016 - now

  • Performed Financial and Operational analysis on various projects related to Customer Experience Services, including but not limited to the Water/Wastewater Call Center, Interactive Voice Response, Website metrics, Chat services, Billing Adjustments, Billing Corrections and Connect/Disconnect Services• Coordinated Procurement initiatives with regards to both Customer and Meter Operations, including managing million-dollar service contracts.• Provided analytical support throughout Business Support Services, developing reporting measures for the branch’s internal auditing group, as well as a tracking mechanism for its externally based Customer Liaison Services.• Managed multiple projects important to the service line, such as presentations made to City Council’s Transportation, Technology, and Infrastructure Committee, as well as coordinating the Service Line’s response to Hurricane Harvey Show less

  • Admin Manager - Resource Management

    Jul 2021 - now

  • Staff Analyst

    Feb 2020 - Jul 2021

  • Management Analyst III

    Jan 2016 - Feb 2020