Makarand Hindalekar

Experience

• 

  Tata Consultancy Services

  Aug 2014 - now

  An Assistant Manager and a Professional Scrum Master with over 15 years of rich and extensive experience in Customer satisfaction andPeople management.• Daily, Weekly and Monthly interaction with the clients.• Handle 3 teams with a count of 40 team members of different domains with ease.• Expertise in people management (Dale Carnegie approach)• Expertise in different banking processes.• Outstanding success in building and maintaining relationship with key decision-makers, establishing large volume accounts, and ensuringclient satisfaction.• Accountability and validation of the assignments to avoid leakage in production• Generating maximum revenue for the business using different encouragement and motivational strategies.• Evolved strategic vision, drove changes, infuse new ideas, which has brought the best result from a non performing team. Show less Team Leader and a Professional Scrum Master with over 15 years of rich and extensive experience in Customer satisfaction andPeople management.• Daily, Weekly and Monthly interaction with the clients.• Handle 3 teams with a count of 40 team members of different domains with ease.• Expertise in people management (Dale Carnegie approach)• Expertise in different banking processes.• Outstanding success in building and maintaining relationship with key decision-makers, establishing large volume accounts, and ensuringclient satisfaction.• Accountability and validation of the assignments to avoid leakage in production• Generating maximum revenue for the business using different encouragement and motivational strategies.• Evolved strategic vision, drove changes, infuse new ideas, which has brought the best result from a non performing team. Show less

  • Assistant Manager

    Sept 2023 - now

  • Team Lead

    Aug 2014 - Aug 2023