Benjamin Guzman

Experience

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  Army National Guard

  Jun 2013 - Jun 2019

  Infantryman
• 

  Alta Equipment Company

  Sept 2018 - Aug 2019

  Account Manager

  - Responsible for a 100-zip code territory covering south Chicago and surrounding areas.- Through structured territory and time management, I covered everything from new business development, equipment purchasing or renting, and maintenance or repair issues.- Provided custom solutions and a strategic road map for success that allows customers to reach their goals not just today but in the future.

• 

  Nadex

  Sept 2019 - Jan 2020

  Account Executive

  - Provided account management for traders through performing virtual demos of the binary options exchange including its charting tools and available resources and creating personalized training plans.- Systematically organized my book of accounts to ensure that my clients were prepared to trade, while staying up to date on market movements, news, and research.- Responsible for servicing clients from application to 1st trade, averaging 100+ external calls per day.

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  ChannelAdvisor

  Aug 2020 - Jan 2022

  Enablement Account Manager (Brands)

  - Managed upsell, cross-sell, relationship building, and salvage of approximately 100 branded accounts, generating over $2M in total annual revenue.- Contributed to a 5-person Account Management team, achieving a company record net retention rate exceeding 80%.- Assisted clients with API integration setup for various e-commerce platforms, ERPs, and marketplaces, improving operational efficiency and client satisfaction.

• 

  Adimo

  Jan 2022 - Jun 2022

  Client Success Manager (Lead)

  - Led the newly formed US office, successfully establishing a client base of over 10 accounts with a strong operational foundation.- Consulted with media agencies and brands to develop shoppable media strategies using Adimo’s technology, driving a 150% increase in US-based business revenue within one year.- Built internal processes and workflows to improve communication and organization between the US and UK-based teams.

• 

  Adelaide

  Jul 2022 - Aug 2024

  Technical Account Manager

  - Day to day technical POC during onboarding, developing and implementing tracking systems to ensure accurate attention-based media measurement.- Collaborating with 15-20 agencies and advertisers per month to implement, troubleshoot, and track campaign performance, improving overall efficiency by 25%.- Created a comprehensive internal Knowledge Base, facilitating client onboarding, technical processes, and workflows between departments, increasing operational efficiency by 50%.

• 

  MediaWallah

  Sept 2024 - now

  Senior Technical Account Manager