Kathleen Lou Abaca

Experience

• 

  Convergys

  Jun 2008 - Jun 2015

  Unit Manager/Team Leader
• 

  ANZ

  Jun 2015 - Jan 2020

  • Leads and manages the team supporting Customer Due Diligence processes, such as KYC (Know Your Customer) and Compliance Team by ensuring delivery of targets via robust learning and development frameworks, as well as coordinating escalated issues and complaints within agreed time frames and managing through resolutions• Champions operational excellence through managing forecast and planned volumes and productivity by reviewing ATOM (Active Operations Management Tool) plans, variance reports, and Business Improvement plans• Manage overall people management, particularly in terms of providing team members with individual performance feedback, ensuring development plans is in place for the team, and providing career guidance, coaching and mentoring Show less

  • Customer Due Diligence Manager

    Jun 2017 - Jan 2020

  • Team Leader

    Jun 2015 - Jun 2017
• 

  Citi

  Apr 2020 - Jul 2021

  Assistant Vice President
• 

  ConnectOS

  Jul 2021 - now

  Operations Manager
• 

  BANXA

  Jul 2021 - now

  Operations Manager