Kathleen Lou Abaca

Kathleen Lou Abaca

Unit Manager/Team Leader

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location of Kathleen Lou AbacaCalabarzon, Philippines

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  • Timeline

  • About me

    Operations Manager at BANXA

  • Education

    • Rizal Technological University

      2000 - 2004
      Bachelor's degree Accounting
  • Experience

    • Convergys

      Jun 2008 - Jun 2015
      Unit Manager/Team Leader
    • ANZ

      Jun 2015 - Jan 2020

      • Leads and manages the team supporting Customer Due Diligence processes, such as KYC (Know Your Customer) and Compliance Team by ensuring delivery of targets via robust learning and development frameworks, as well as coordinating escalated issues and complaints within agreed time frames and managing through resolutions• Champions operational excellence through managing forecast and planned volumes and productivity by reviewing ATOM (Active Operations Management Tool) plans, variance reports, and Business Improvement plans• Manage overall people management, particularly in terms of providing team members with individual performance feedback, ensuring development plans is in place for the team, and providing career guidance, coaching and mentoring Show less

      • Customer Due Diligence Manager

        Jun 2017 - Jan 2020
      • Team Leader

        Jun 2015 - Jun 2017
    • Citi

      Apr 2020 - Jul 2021
      Assistant Vice President
    • ConnectOS

      Jul 2021 - now
      Operations Manager
    • BANXA

      Jul 2021 - now
      Operations Manager
  • Licenses & Certifications

    • Money Minded Facilitator

      ANZ
      Apr 2019