Deep Enrich
Dmitry Elin
IT Service Desk Team Lead
363 followers
Moscow, Moscow City, Russia
Connect with Dmitry Elin to Send Message
Connect
Connect with Dmitry Elin to Send Message
ConnectTimeline
About me
ITSM | SLM | Service Design, Implementation and improvements
Education
МОПК НИЯУ МИФИ
1994 - 1998Engineer's degree industrial control and automation system
Russian State Social University
2001 - 2006Master's degree Business, Management, Marketing, and Related Support Services
Experience
ROCKWOOL Group
Jan 2004 - Jan 2013IT Service Desk Team Lead
Biaxplen
Jan 2013 - Jan 2015IT service manager
SIBUR
Jan 2015 - Jan 2019IT Manager
Jan 2018 - Jan 2019IT service manager
Jan 2015 - Jan 2018
NIPIGAS
Jan 2020 - May 2020IT Project ManagerI accomplished the following projects:1. Design and implement ITSM process and practice. 2. Design and management IT services.3. Create and develop IT support team.
Rosneft
May 2020 - Feb 2021Senior Service Delivery Manager
Sberbank
Feb 2021 - nowIT assessment and consulting for SBER Eco-system subsidiaries. ITSM consulting for SBER Eco-system subsidiaries.
Information Technology Manager
May 2021 - nowInformation Technology Service Management Consultant
Feb 2021 - May 2021
Licenses & Certifications
Polestar ITSM simulation
G2G3.com and IT ExpertJan 2012
ITIL Change management
ClevericsJan 2016
Avaya Definity Administration
ComptekJan 2006
ITIL Operational Support and Analysis
IT ExpertJan 2010- View certificate
Agile and Scrum
Tomsk State UniversityMar 2021
ITIL Foundation
AXELOTJan 2010ITIL Service Desk, Incident and Problem Management
IT ExpertJan 2008ITIL Service Level Managment
ClevericsJan 2016ITIL Asset and configuration
ClevericsJan 2016COBIT 5
IT ExpertJan 2014
Languages
- enEnglish
Recommendations
Puneet sharma
ASEAN reviewer for Large Corporates, Government, and Public sector - Credit Risk, Senior Vice Presid...Singapore
Bertrand tschaen
Sales Director at Vinium | Bilingual Sales ProfessionalBordeaux, Nouvelle-Aquitaine, France
Ed driver
Founder/CEO Five Star Enterprise GroupGringley On The Hill, England, United Kingdom
Fatih bingol
Computer Engineering Student at Istanbul University-CerrahpasaIstanbul, Türkiye
Rajat dwivedi
Trading Manager at Nord-Schrott | Driving Global Metal TradingUnited Kingdom
Mylène duperray
Accountant AP/ AR Customer service managerBarcelona, Catalonia, Spain
Fangfang meng
Support Escalation EngineerMinhang District, Shanghai, China
Matej kováč
Public Affairs Consultant at GraylingBratislava, Slovakia
Jessica hobbs
Marketing DirectorElwood, Indiana, United States
Naveen reddy p
Graduating at Sri Venkateswara college of engineeringTirupati, Andhra Pradesh, India
Kevin frank
Prokurist bei Mull und Partner Ingenieurgesellschaft mbHCologne, North Rhine-Westphalia, Germany
Erin scott
Resource Management & Planning student / Community Engagement at FortisBCCanada
Manjeet kumar
Backend Developer @IdeaUsher | Ex- Backend Developer @Oncube | Ex Co-founder @Monorbit | Freelancer ...Gorakhpur, Uttar Pradesh, India
Maen abu hanieh , jcpa
Senior Accounting Operations Officer at ABC INVESTMENTJordan
Rebecca pegler
Human Resources | Administration | CIPD Level 3Bedford, England, United Kingdom
Robert june
Assistant Manager for Rally’sDayton, Ohio, United States
Tasya rahmawati
Translation Project ManagerYogyakarta, Indonesia
Thomas häusler
Senior Manager International ProjectsBasel, Basel, Switzerland
Zach lambert
Product Specialist at Tom Kadlec HondaRochester, Minnesota, United States
Shreya chauhan
Senior DevOps Specialist@ HCL || Ex-Accenture: Ansible | Python | Shell | Powershell | Jinja | vROps...Delhi, India
...