Michael Terpe Mollonyo

Experience

• 

  NNIT

  Aug 2006 - Nov 2012

  Transition of DSB Service Desk to NNIT. Recruiting, training, operation of SD to all DSB employees People Manager. Team established March 2009 - taking over two major customers within the first 6 months. People Manager (temporary position). People Manager - Service Desk

  • Team Leader - DSB Service Desk

    Mar 2012 - Nov 2012

  • Team Leader - Planning & Analysis

    Dec 2011 - Apr 2012

  • Teamleader - HK and PFA Service Desk

    Mar 2009 - Nov 2011

  • Teamleader - Monitoring Services (24x7 SPOC)

    Nov 2008 - Feb 2009

  • Teamleader - Novo Nordisk Service Desk

    Feb 2008 - Nov 2008

  • IT Customer Consultant

    Aug 2006 - Feb 2008
• 

  NNIT

  Jan 2014 - Mar 2014

  Responsible for transition of Arla Service Desk from IBM to NNIT. 45 employees delivering outstanding service desk services for Arla end-usersNew SD build up: - 24x7 setup in 5 languages- Service Desk and User Administration for all Arla employees around the world.- Recruiting 40+ employees- Training- Knowledge handover and build-up- Daily operation- Project responsible Manager at NNIT Operation CenterProjects involving:- Implementation of Decision Support Tool- Restructure of server orders- Operation Center ver. 2- Onboarding of customers to Operation Center

  • Manager

    Nov 2012 - Mar 2014

  • Manager

    Jan 2014 - Jan 2014
• 

  NNIT

  Jan 2015 - Nov 2019

  Global Manager for VDI, Desktop Mgt & Mobility Operations. 50+ employees in 5 locations around the world.- Improvements on existing customers- Onboarding new customers- Follow-up & feedback line managers and coordinators- Continuous Service Improvements- Customer dialogue- Project responsible- Global mindset and collaboration- Recruiting Manager of VDI Operations team supporting Citrix and VMware. Global Manager for teams in 5 locations around the globe.- Day-to-day operation- Customer dialogue- Project responsible- Global mindset and collaboration- Recruiting

  • Global Manager for VDI, Desktop Mgt & Mobility Operations

    Nov 2016 - Nov 2019

  • Manager - VDI Operations

    Jan 2015 - Nov 2019
• 

  Copenhagen Airports A/S

  Nov 2019 - now

  Core InfrastructureManaging a team working with Microsoft Server technologies, IT Monitoring and SQL Databases.Digital WorkplaceManaging a team working with client hardware (laptops, desktops, mobile phones, ipads etc), applications, SharePoint - and everything in between Manager: Service Desk, Onsite og 24/7

  • Senior Manager - Core Infrastructure & Digital Workplace

    Dec 2020 - now

  • Manager

    Nov 2019 - Dec 2020