Marta Deniszczyk

Experience

• 

  Konrad Adenauer Stiftung

  Sept 2006 - Sept 2006

  Intern in Administrative Department
• 

  Capgemini

  Apr 2010 - Feb 2015

  • Handling incoming phone calls / e-mails from customers regarding technicalissues related to: hardware, software and network• Delivering professional and prompt service to the customers• Keeping records of all customers’ enquiries in the reporting system• Analyzing and resolving most common enquiries by providing step-by-stepsolutions using remote access to take control of the PC and solve the problem• Sending more complex enquiries to the relevant IT Support Team• Training and coaching new hire first line analysts• Implementing application to make first line analyst work more effective and keepon analyzing results given by the tool to improve the incident recording process. عرض أقل

  • Customer Service Specialist

    Sept 2012 - Feb 2015

  • Customer Service Advisor

    Apr 2010 - Sept 2012
• 

  Vattenfall IT Services Poland Sp. z.o.o.

  Mar 2015 - Nov 2016

  IT Technician Client Services

  • Knowledge Management Team member - maintain knowledge base, improving knowledge process in the IT department• Education sessions coordinator – coordinating education sessions for service desk agents, participating in Closer2Customer project – education free sessions offer for end users• IT Communication Consultant – maintaining IT Communication channels – writing Intranet articles; supporting projects with internal communication; • IT Service Portal project team member – developing and implementing new internal portal for ordering IT Services and reporting IT disruptions. Being a member of Early Life Support team. Ability to use HP ALM tool for test purposes. عرض أقل

• 

  IBM

  Oct 2016 - Apr 2019

  • On and off boarding of project team members• Ensure effective project communication & on time status reporting• Assisting in acquiring staff and material resources for the transition projects• Creating and maintaining the specific repository (access, backups, structure)• Project data storage and proper archiving• Implementing processes’ improvements and being proactive in seeking gaps in the processes• Creating reports, presentations, maintaining communication in cooperation with management and on management’s request عرض أقل

  • Project manager

    Oct 2018 - Apr 2019

  • Advisory Project Management Officer

    Jul 2016 - Apr 2019

  • SA&D tracking Project Manager

    Oct 2016 - Dec 2018
• 

  Fujitsu Poland

  May 2019 - May 2021

  • Delivery of the workpackage or project to budget and within the agreed timeframes• Manage and lead people in delivery of the workpackage or project• Build and maintain relationships with key stakeholders• Ensure the scope of the workpackage or project is managed, such that when changes are required, the definition and budget are accordingly updated• Identify and manage Risks & Issues for the workpackage or project• Capture lessons learned, and promote improvement of the services عرض أقل

  • Project Manager

    Jul 2020 - May 2021

  • Associate Project Manager

    May 2019 - Jul 2020
• 

  Vattenfall

  Jun 2021 - now

  Lead Project Manager