Matthew Zaggy

Experience

• 

  Whitefrog Design, LLC

  Jun 2012 - Sept 2012

  Intern
• 

  Redlands Unified School District

  Aug 2013 - Aug 2014

  Head Varsity Water Polo Coach

  • Developed and oversaw practice schedules for JV and Varsity water polo programs, managing a roster of 37 players and 2-3 coaches.• Managed player eligibility based on school attendance, GPA, and program effort, ensuring compliance with regulations.• Maintained communication between Booster club, parents, and school administrators to foster a supportive environment.• Led fundraising campaigns to support aquatics programs and managed the program budget effectively.

• 

  University of Redlands

  Aug 2014 - Nov 2017

  Assistant Swim and Dive Coach

  • Provided supportive coaching to 50 collegiate athletes on two award-winning teams.• Designed personalized individual development plans, resulting in performance improvements.

• 

  Octapharma Plasma, Inc.

  Nov 2017 - Oct 2024

  • Managed operations for multiple site locations and 150 team members, ensuring safety, quality assurance, and customer service.• Led strategic projects and process improvement plans to achieve operational excellence objectives.• Successfully managed P&L performance to deliver annual operating budgets of $40 million. • Led operations, quality assurance, and training for 30 employees at Octapharma Plasma, Inc.• Collaborated with QA and training department to exceed KPIs and regulatory audit standards.• Surpassed productivity targets by 15% annually, ensuring smooth operations and employee development. • Led the design and network-wide implementation of NexLynk donor software across 140 operating sites.• Managed collaboration with internal teams and external partners to overhaul IT hardware and software systems.• Designed and executed a training program for core trainers, enabling rollout to 4,500 employees. • Supervised 65 center employees to ensure quality assurance, compliance, and regulatory procedures.• Facilitated training and onboarding for efficient center operations and donor services.

  • Director - Regional Operations

    Oct 2021 - Oct 2024

  • Center Director

    Jul 2019 - Dec 2021

  • Nexlynk Team Lead

    Jan 2019 - Sept 2019

  • Assistant Manager

    Nov 2017 - Jul 2019