Experience

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  First baptist academy port harcourt

  Nov 2014 - Nov 2015

  Admin/finance officer(nysc)
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  Top professional solutions(tps)

  Jan 2016 - Mar 2016

  Audit and tax trainee
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  Zenith bank plc

  Jan 2018 - Jan 2021

  Bank teller

  • Receiving cash deposit and paying out cash to customers. • Ensuring that the physical cash balance with me at the end of the day is the same with the system balance. • Filling my teller proof at the end of the day’s work to reflect the denominations and the amount of the physical cash balance with me. • Rendering professional customer service; attending to customers’ complaints and requests, providing solutions to complaints and giving advice on how transactions can be best executed. • Processing other banks’ Cheques. • Processing Web-based transactions such as Paydirect, Etranzact, eBills-Pay Teller Solutions and • ATM Maintenance & Daily services. • Western Union Money Transfer Inbound & Outbound Transactions. • Workshops on Fraud awareness and Operational Procedure/Policy reminder. Show less

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  Stanbic ibtc

  Nov 2023 - now

  Client services officer

  • Attend to telephonic queries regarding.• Receive and handle ATM cards according to laid-down policies and procedures.• Ensure the ATM cards are locked away overnight.• Dispatch and receive ATM cards to/from away branches.• Perform daily balancing of ATM cards in conjunction with the Asset Custodian• Issue off cycle statements at customers instance and take charges as appropriate.• Keep records of all source instructions from customers• Identify cross-selling and migration opportunities and sell products/services reactively.• Log completed Customers Complaints on the appropriate Remedy Application on daily basis.• Render weekly report from Customer Complaints Register to SIBTC Complaints Desk• Preparation of destruction certificates (ATM Cards)• Cheque book collection register• ATM cards register and daily balancing file. Show less