Experience

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  Vendingdata corp

  Nov 2005 - Aug 2006

  Quality assurance & logistics coordinator

  - Managed lab technicians for in-house service, maintenance, and installation- Consulted with clients to develop effective service plans and improve customer satisfaction- Developed and wrote Technical Service Bulletins to enhance product performance

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  International english school

  Feb 2007 - Feb 2010

  Assistant director

  - Oversaw a team of 15 educators; responsible for performance reviews, workforce allocation, and quality management- Rebranded after-school program and increased enrollment 20% from 2008 to 2009- Developed curriculum and wrote and edited textbooks for twelve different courses- Directed daily operations and generated teacher and classroom schedules- Managed and allocated program budget of over $100,000 on a yearly basis- Taught English as a second language to students with little to no English experience in classes of 10 to 30 students Show less

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  Clinician, educational services

  May 2010 - Jan 2011

  Lindamood-bell learning processes

  - Conducted intensive one-on-one sessions with students with learning difficulties, ranging from autism to behavioral problems - Performed testing when students entered and re-tested on contract completion; significant improvement achieved

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  Kangnampoly

  Feb 2011 - Mar 2012

  Kindergarten supervisor

  - Taught two kindergarten classes for advanced and on-level students and after-school classes for 1st through 6th grade students- Achieved significant results: 85% of kindergarten graduates read at second grade level and 100% read at first-grade level - Conducted weekly staff meetings with international faculty of 10 teachers- Planned field trips, class projects, holiday events, and open houses

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  Johns hopkins university carey business school

  May 2013 - Dec 2013

  Research analyst intern

  - Conducting research into financial behavior regarding motivational factors for consumer debt decisions- Analyzing survey data using Statistical Package for Social Sciences (SPSS) to determine the correlation between variables in a study on the legal culpability of pharmaceutical companies in drug testing

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  Alvarez & marsal

  Nov 2013 - Apr 2014

  Analyst

  - Performed financial analysis and modeling for Private Sector Services- Supported Senior Consultants with process development

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  Deloitte consulting

  Jul 2014 - Oct 2021

  Manager

  - Managed 2 concurrent projects at the US Food and Drug Administration (FDA) with a $5.3M total budget- Served as the Federal Health Lead for Deloitte’s Robotics and Intelligent Automation (R&IA) service line, managing an $8M pipeline of new and existing opportunities across federal health accounts (FDA, CMS, VA, HHS, NIH)- Oversaw the design, development, and implementation of Robotic Process Automation (RPA) and Intelligent Optical Character Recognition (IOCR) solutions to save the agency over 100K hours of manual work annually- Coordinated the migration of on-prem RPA architecture to AWS GovCloud- Utilized Agile Methodology to deliver over a dozen automated processes annually, ahead of schedule and on-budget- Led operational activities for a team of 25 practitioners processing and curating over 25K regulatory submissions annually while exceeding service level targets- Operated in numerous roles on successful proposal responses including, proposal manager and lead reviewer Show less

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  Amazon web services (aws)

  Nov 2021 - Mar 2025

  Sr. customer solutions manager
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  Pagerduty

  Mar 2025 - now

  Strategic customer success manager