Experience

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  Fedex express

  Dec 2002 - Sept 2003

  Engineering intern

  Worked on a 727 flight simulator project to design and implement a interface between a new host and a 80/05 board used for I/O controls. Replaced the computer and interface hardware up to the I/O controller with a modern PC and used two parallel ports on the PC for the communication between the PC and the I/O controller. Wrote and successfully implemented programs for the testing of the interface communication in Assembly language, C, and C++. Documented all work and presented completed project phase to several FedEx engineering managers. Show less

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  Hilton worldwide

  May 2004 - Nov 2004

  Customer support specialist

  Provided Hilton employees with technical support on Hilton networks; including servers, workstations, printers, and with the reservation software used company wide, System 21. Windows operating systems supported included NT 4.0, 98, 2000 Server, and 2003 Advanced server. Also used Microsoft SQL 2000 to run update scripts and software patches on the various software installations and databases. Used a ticketing software system to track and manage open calls and on going support issues.

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  Cimsgts

  Nov 2004 - Apr 2006

  Systems analyst

  ● Consultant on-site for Shelby County Government that helped support, upgrade, and administer Shelby County's enterprise content management and business process management systems: OnBase, Liquid Office, and Kofax Capture.● Worked with business units to identify requirements and implement document/file archival solutions.● Travelled to other businesses and municipalities to install and configure Kofax Capture environments.

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  Shelby county government

  Apr 2006 - now

  Lead systems analyst

  Currently serve as the lead analyst on a team responsible for the day-to-day administration and enhancement of Shelby County’s enterprise content management system and various capture and process management implementations. Other initiatives and responsibilities include:● Project Manager over the purchase and implementation of a new ITSM suite that will support the functions of the Service Desk and include many ITIL processes such as Incident Management, Change Management, Knowledge Management, and Service Catalog Management.● Continually work with business units to identify requirements, evaluate and recommend the feasibility of various solutions, and to ultimately implement a solution using in-house resources and/or purchase and integrate a COTS application that will meet their needs.● Build integrations between systems including Shelby County’s ERP system, the enterprise content management system, in-house web application development deployments, and various other COTS and in-house developed applications.● Facilitate team activities including status meetings, code reviews, version control tasks, knowledge base creation and utilization, project prioritization, and resource management.● Serve as technical resource between Information Technology and various other Shelby County departments and stakeholders.● Currently working towards my Project Management Professional and ITIL Expert certifications. Show less

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  Shelby county trustee

  Jul 2019 - now

  Director of technology and systems