Agnese (Agy) Markusevska

Agnese (Agy) Markusevska

Retail Store Manager

Followers of Agnese (Agy) Markusevska424 followers
location of Agnese (Agy) MarkusevskaIreland

Connect with Agnese (Agy) Markusevska to Send Message

Connect

Connect with Agnese (Agy) Markusevska to Send Message

Connect
  • Timeline

  • About me

    Program Manager at Three Ireland

  • Education

    • Rīgas Tehniskā universitāte (Riga Technical University)

      2002 - 2006
      Bachelor's degree Business/Managerial Economics
  • Experience

    • O2 Ireland

      Feb 2013 - May 2015
      Retail Store Manager

      Managing store's day to day operations, staff and KPIs.

    • Three Ireland

      May 2015 - now

      Managing the provision and execution of ‘customer self serve’ operation through IVR to ensure that Customers can achieve a broad range of services themselves without the need for physical or telephonic contact.Responsibilities include:Business/Product owner for IVR platformsDeveloping and executing the customer self serve strategyAct as IVR Self Service Subject Matter Expert in major projectsReporting on KPI's to management team. Currently responsible for sales and revenue generation through customer care (inbound calls, web chat and social media) and outbound calling customers.

      • Program Manager

        Feb 2021 - now
      • CRM System Lead

        Sept 2017 - Feb 2021
      • Voice revenue specialist

        May 2015 - Sept 2017
  • Licenses & Certifications