Experience

• 

  Vivatel

  Sept 2005 - Sept 2008

  Customer service representative
• 

  Vivacom

  Sept 2008 - Mar 2022

  - Planning the schedule for all teams in Customer service department. Including Front and 2nd Level support and back office teams. - Preparing presentation for high management. Monitoring all kind of regular reports.- In charge of automation of reports. Taking care of requests in Oracle BI. - Keeping in touch with HR team and delivered them needed documents.- Involved in projects for KPIs and implementations of new reporting systems. - Support customer service agent for daily activity.- Training new agents. Make refreshing training.- Monitoring performance of agent. Pricing and analyse their job.

  • Menager Reporting and Planing

    Dec 2010 - Mar 2022

  • Senior specialist reporting

    Sept 2008 - Nov 2010
• 

  Itraining bulgaria

  Apr 2022 - now

  Microsoft office trainer

  Training for Microsoft office products