Experience

• 

  Nokia siemens networks

  Mar 2006 - Aug 2011

  Oss senior global support

  - Tier3 Technical Support for NSN BCS (IP&T) and OBS Solutions- Supporting NSN Customers worldwide as well as the internal technical employees- Providing the local project support whenever required- Emergency handling; taking over the role of the technical responsible of the case until the problem gets resolved- Contacting R&D whenever some SW development is required- Reproducing of trouble tickets on test bed, collecting additional symptoms and verifying the solution provided by higher levels (R&D)- Ensuring proper follow-up actions on customer tickets and issue regular updated reports- Symptom saving, detailed traces & log file analysis- Following up with the customers and confirming the customer satisfaction with the solutions provided Show less

• 

  Ericsson

  Sept 2011 - now

  Create, support, maintain sales and monitor current customer satisfaction with focus on OSS, NMS and Service Assurance portfolio. End2End System Integration and solution design for BSS, OSS, and Revenue Management areas. Leadership skills and ability to manage different team members from different countries and culture remotely and on-site. Support Accounts in developing new business and maintain long-term customer relations for extended business. Interacting with different customer departments to ensure all proposed and integrated solutions are according to customer requirements. Responsibility to take an active part in the business intelligence together with the Partnering, Sourcing and KAM teams. High Presentation and Communication skills. Consultative & Negotiation skills. Drives innovation in the OSS/NMS domain by interfacing both with Ericsson Product Line Management (PLM) and partners to enhance Portfolio and offering. Show less

  • Domain Sales Manager OCC

    Mar 2021 - now

  • OSS CEM & Analytics Exp Solution Architect at Ericsson, PMP

    Aug 2017 - Oct 2021

  • OSS Solution Architect

    Sept 2011 - Oct 2021