Sancho Rocha

Education

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  Wine & Spirit Education Trust

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  Level 2 and Level 3 advanced.

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  IT Career Switch

  2023 - 2024

  IT Technician Traineeship Information Technology

  The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application.Courses studied included:CompTIA A+, Network+, Security+, Microsoft Windows MD-100 & MD-102 , Windows 10 & 11, Cisco CCNA. ● Installing, Configuring & migrating windows 7 and 10 Operating Systems● Configuring Security systems & windows firewall● Troubleshooting common system problems● Configuring… Show more The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application.Courses studied included:CompTIA A+, Network+, Security+, Microsoft Windows MD-100 & MD-102 , Windows 10 & 11, Cisco CCNA. ● Installing, Configuring & migrating windows 7 and 10 Operating Systems● Configuring Security systems & windows firewall● Troubleshooting common system problems● Configuring and managing printers, configuring mobile devices● Configure, manage, and maintain essential network devices● Design and implementing a functional network● Active Directory – unlocking user accounts, resetting passwords, searching users● Implement network security, standards, and protocols Show less

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  Coursera

  2022 - 2023

  Google IT Support Professional Certificate

  Those who complete this ACE aproved program taught over five courses, learn in-demand skills to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer serviceThey also became skilled on how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging using Linux, Domain Name Systems, Command-Line Interface, and Binary Code.

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  Coursera

  2022 - 2022

  Google Project Management Professional Certificate Project Management

  Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects.Skilled in creating risk management plans; Understanding process improvement techniques; Managing escalations, team dynamics, and stakeholders; Creating budgets… Show more Those who earn the Google Project Management Certificate have completed six courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for introductory-level roles in Project Management. They are competent in initiating, planning and running both traditional and agile projects.Skilled in creating risk management plans; Understanding process improvement techniques; Managing escalations, team dynamics, and stakeholders; Creating budgets and navigating procurement; Utilizing project management software, tools, and templates; Practicing Agile project management, with an emphasis on Scrum. Show less