Riko Hefner, MSPM

Experience

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  Music Changes Lives, Inc.

  Oct 2013 - Jun 2015

  Program Director/Administrative Officer/Tutor

  • Directed and supervised 30+ employees and oversaw the entire program for various school sites• Provided art, dance, and homework tutorial for over 60 elementary school and high school students• Participate in hiring committee to select qualified candidates and interview them• Recruit and promote program to local companies for sponsorships

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  University of California, Riverside

  Jan 2014 - Jun 2015

  Trip Leader

  • Led group trips for 7-9 participants in order to promote outdoor activities• Educated participants for sustainable tips and cultural history• Initiates ice breaker games for encouraging social engagement

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  Novohit & HotelRSV - Hive Technology Inc.

  Apr 2015 - Jul 2015

  Information Technology Intern

  • Assisted entrepreneurs to develop businesses in Hong Kong and China by promoting services to customers• Translated English websites and marketing materials into Traditional Chinese and Simplified Chinese

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  UL

  Jul 2015 - Aug 2015

  Quality Control Laboratory Technician

  • Tested over 3200 samples using chemical methods to determine if products passed international standard • Systematized samples using labels to clarify the methods and procedures for ongoing testing

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  Phytochem International, Inc.

  Oct 2015 - Mar 2016

  Technical Quality Assurance Specialist

  • Interfaced between pharmaceutical and nutraceutical manufacturers, suppliers, sales force, and customers for compliance with the Food and Drug Administration (FDA) and Good Manufacturing Practices (GMP) standard• Managed and led projects to create a database to prepare supporting technical data and related documents for customers• Developed a systematic infrastructure for new hires to help them achieve high-quality customer service• Prepared supporting technical and non-technical data from manufacturers, technical libraries, and various departmental sources Show less

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  State Water Resources Control Board

  Jan 2016 - Sept 2017

  Engineering Intern

  • Lead projects to diagnose the root cause of the exceeding water quality standard in different facilities• Analyze various technical reports and extract water quality information to identify any violations of permits• Inspect facilities to verify the cessation of permitted discharges and enforce the permit requirements

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  MACOM

  Jun 2016 - Sept 2016

  Wafer Foundry Engineering Intern

  • Led projects to analyze Process Control Monitor (PCM) and probe yield data for statistical process control • Managed projects to create a database of all the Wafer Acceptability Test (WAT) data for statistical analysis• Troubleshoot foundry process excursion events and product abnormalities• Updated with managers & directors on quality system implementation, effectiveness, and project performances• Assisted headquarter by evaluating capabilities, performance, potential risks, and quality system• Conducted and followed up on root cause investigations as well as non-conformance issues• Conducted quantitative and qualitative analysis on wafer performance• Monitored quality incidents for trends and ensure mitigation activities are applied within the project Show less

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  DryWired™

  Feb 2018 - Jun 2019

  Chemical Engineer

  • Lead and manage various projects within the product management and sales department• Coordinate process improvement projects between customer service, technical support, and sales department• Oversee the lab and perform inventory management of all bulk and reagent chemicals• Develop and organize training for educating installers and contractors to apply coatings• Troubleshoot/identify technical issues and provide technical support for customers • Prepare standard reports/documentation to communicate results to the technical community• Monitor and ensure implementation of goals to meet established QC/QA and quality improvement plans• Train and educate technical support personnel, interns, and new hires for the company's technology• Provided QC/QA support to the team to promote safety and increase operational efficiency• Implement LEAN initiatives and minimized non-productive time utilizing PDCA methodology• Vary, monitor, and collect process operating conditions and product data results• Interpret supplier technical data sheets and confirm specifications of raw materials• Provide hands-on technical and quality system support for new product introduction• Provide training and mentoring for other department associates• Translate technical documents to Chinese for customers and distributors in China Show less

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  Ecobat

  Jun 2019 - Jan 2023

  Quality Control Manager / Project Manager

  • Oversee and manage the quality control laboratory to meet customer specifications and EPA methods’ standards • Manage and improve the Quality Control Department’s budget by creating budget reports and planning budget• Manages internal auditor program and oversees ISO 9001, ISO 45001, ISO 50001, and ISO 14001• Perform ISO 9001, 45001, and 14001 internal audits and finalizes ISO audit reports as the lead auditor• Perform risk assessment, incident investigation, and corrective actions• Manage, train, develop, and provide guidance and technical support to all laboratory personnel• Manage, maintain, evaluate, and provide technical support for all laboratory instruments• Use LEAN tools for continuous improvement of the quality control lab and refinery process• Implement and transition from desktop software SAP ERP to cloud-based software SAP S/4 HANA • Take a leadership role in system projects to ensure the successful implementation of the SAP project• Lead and manage a lot of continuous improvement projects such as 5S, value stream (VS), and A3 projects • Coordinate with other departments on Kaizen and Six Sigma projects for process improvement• Implement and maintain a laboratory information management system (LIMS) system in the laboratory• Utilize various methodologies like agile, waterfall, scrum, Kanban, and ScrumBan to lead projects• Drive technology discussions and analyze the current landscape for gaps in addressing business needs• Create and maintain necessary procedures and assist in the configuration/customization of the system • Proactively identify potential planning gaps, implement mitigations to risks, and drive actions to close• Manage the entire project lifecycle including planning, scope definition, design, execution, and delivery• Take action to identify needs, resolve conflicts, develop analysis, and select solutions• Plan, schedule, assign individual responsibilities and ensure timely completion of the projects Show less

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  Harbor Freight Tools

  Feb 2023 - now

  Global Inspections Program Manager

  • Manage and assist the execution of Global Inspections strategy by working cross-functionally with Asia inspections, US inspections and relevant teams within and outside of Quality Assurance at HFT• Establish and maintain processes to identify the disconnection and discrepancy in different areas (i.e inspection requirements, test method, execution, reporting, etc.) and drive CAPA for continuous improvement in the operation• Perform audits to ensure execution accuracy and consistency among US team, Asia team and vendors• Monitor the NC (Non-conformity) and SCAR (Supplier CAR) process to identify root cause and ensure the NC is corrected, taking learnings to the applicable vendors and products, which have not detected the similar NC yet• Manage projects and drive resolutions on inspections issues through cross-functional collaboration• Assist managers in defining SOPs and process flow charts, and carry out the implementation• Run analytics on the results of inspections operations, partner with Post-Launch Market Surveillance group and incorporate the learnings into continuous improvement efforts• Be the liaison between US inspection team and Asia inspection team to initiate and lead the projects and resolve issues• Review inspection findings and facilitate communication and action plans within inspection teams and escalate to manager as needed• Ensure timeliness, clarity and accuracy of all technical documentation and correspondence Show less