James Whitney

Experience

• 

  CompUSA

  Apr 2005 - Mar 2007

  Lead Apple Technician/PC Technician/Apple Consultant

  - Apple Certified Desktop Technician (2005-2007)- Diagnose and repair hardware and software computer issues (on-site & in store)- Built Windows 2003 server with AD; used RIS to configure several clients- Assisted in transition from Windows NT-based servers to Apple XServe G5- Used Norton Ghost & Acronis True Image to create recovery media for custom built computers- Scan and clean systems infected with viruses, trojans, worms, adware & spyware- Install and configure personal antivirus and anti-spyware software suites Show less

• 

  Lawrence Livermore National Laboratory

  Mar 2007 - May 2013

  Computer Support Technologist/Computer Operator

  - Monitor the availability and reliability of high performance computers such as Large Linux Clusters, Disk Storage systems and Archival Storage systems- Perform data center facilities monitoring and remediation- Monitor systems applying UNIX/Linux systems knowledge and a variety of diagnostic tools- Troubleshoot software, hardware, network, and document issues, and then apply corrective action to the problem, or notify the appropriate designated personnel- Track problem incidents utilizing the FrontRange IT Service management system- Receive, document, and accommodate all customer calls, particularly during off-hours- Perform hardware maintenance such as swapping hard drives on raid systems to swapping entire nodes- Develop tools and scripts using Python or Bash to help automate operational tasks- Assist in training of new hires and employees transferring to Operations.- Write needed documentation and procedures- Responsible for scrubbing system hard drives to DOE/NNSA standards before they are removed from cluster, and for generating forms for tracking drives during removal from system, degauss, and destruction Show less

• 

  Amazon

  Jul 2013 - Oct 2014

  IT Technician

  - Effectively communicate with Operations and IT Management- Responsible for allocating and maintaining IT equipment throughout the Fulfillment Center- Troubleshoot resolve issues involving IT equipment such as computers, laptops, projectors, multi-function devices, wireless handheld devices, thin clients, printers and IP phones- Troubleshoot issues with network equipment such as Servers, Storage devices, Cisco Switches, Cisco Wireless Access Points, VOIP and other devices- Troubleshoot and support issues with surveillance equipment and security systems- Responsible for the RMA and repair process for all devices under warranty- Accurately count/receive/asset tag IT inventory and update the assets database- Configure and deploy Windows 7 Workstations/Problem Solve Stations/Laptops/Linux Thin Clients/Wireless Scanners/Network Printers- Configure and deploy Cisco switches into IDFs and cable manage to standards- Wrote program in VB.NET to assist IT team in updating software on desktops and laptops- Wrote scripts used at multiple Fulfillment centers to automate the configuration of Ubuntu systems used for Kindle imaging - Wrote scripts to automate the imaging and deployment of the Kindles Show less

• 

  Heald College

  Oct 2014 - Apr 2015

  Network Administrator/IT Manager

  - Manage and support network of 300+ devices, including Windows servers, Windows 7 desktops/laptops, & printers- Communicate with faculty, staff, and students to report and resolve system software, hardware, and operations problems- Create and maintain network users, rights, email accounts, user environment, directories, and security- Manage student network environment by adding new computers to network, repairing and/or replacing hardware, and repairing and/or reinstalling software- Deploy software via Ghost and Group Policy- Maintain campus IT inventory- Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in-person requests pertaining to hardware, software, networking, and other computer related technologies- Answer questions, train, and assist users on software packages used at campus- Resolved day-to-day tickets at campus for password resets, access issues, and answering tier 1 & 2 questions- Perform on-site analysis, diagnosis, and resolution of complex PC problems and accurately document instances of hardware failure, repair, installation, and removal- Apply patches and upgrades to all systems and applications as necessary- Install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation hardware/software Show less

• 

  CompuCom

  Jul 2015 - Jan 2016

  - Provide Tier II support for VPs, Executive Admins, and above in both enterprise and home environments- Research new and upcoming technologies and make recommendations based on that research- Determine and plan layout of new or modified computers and/or peripheral equipment- Assist with ordering, configuration, and activation of iOS and Android mobile devices- Participate in the preparation of proposals and recommendations for management and users- Participate in 24x7 on-call rotation- Track incidents using Service Now - Provide one-on-one training for customers- Assist with installation of 3rd party applications- Provide support for both Windows and Macintosh systems- Complete repairs of computer hardware under warranty- Provide remote support via phone, email, and RDP Show less

  • Premier Support Analyst (E&J Gallo)

    Sept 2015 - Jan 2016

  • Desktop Support Analyst/Backup Mac Specialist (E&J Gallo)

    Jul 2015 - Sept 2015
• 

  Kohl's Department Stores

  Mar 2016 - Jan 2019

  IT Support Technician

  - Single tech in building supporting 2 shifts and covering all on-call duties- Assisted in planning and execution of building network infrastructure upgrade- Support installs, upgrades, infrastructure, software, and hardware for Apps, Systems, and Helpdesk groups- Participate in recommending and scheduling repairs- Patched code for tool used in RMA process after system update broke it- Assists in the development and maintenance of scripts, tools, batch & PowerShell files and testing equipment- Participate in the isolation of system issues- Resolve assigned technical issues encountered in system architecture and infrastructure- Participate in assessing and implementing new hardware and software- Identify and resolves technical issues on multiple platforms- Follow standard practices and procedures to analyze problems and/or data- Escalate non-routine technical issues or requests to senior members of the team or appropriate group- Asset Management Show less

• 

  UMass Global

  Jan 2019 - now

  Campus Support Technician