Bill Ervin

Experience

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  Condor

  Jun 1998 - May 2000

  Desktop Support Specialist

  • Application support of MS Office, mainframe emulator, many other commercial and internal applications.• Troubleshooting network issues in a windows desktop environment with Windows and Novell servers.• Operating system support Windows 95/NT.• Repairing computer and printer hardware. • Project rollouts both hardware and software.

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  The Hartford

  May 2000 - Sept 2002

  Server Support Engineer

  • Provide 24x7x365 support for 165 Servers in a MS Windows 2000, NT environment.• Install, maintain, and upgrade production, test and development servers.• Decommission and retire obsolete servers.• Managed multiple high profile projects, received internal recognition awards.• Work closely with network engineers, application developers, storage team, testing team and DBA’s to ensure complete functionality of business environment. • Lan Administration duties include: logon scripts, user accounts, printer shares, network shares, network data, and file security. Third party applications include: Hyena and Security Explorer.• Worked on the first telecommuter project in the region. Created formal written operating and support standards.• Server team technical lead for several applications; Kana, Mercury Test Director and other internally developed applications for the business departments.• Created and led internal department project of thorough server identification and classification. This was identified as a need through software version conflicts. Show less

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  A.D. Marble & Company

  Sept 2002 - Aug 2012

  Information Technology Manager

  • Manage IT department that fully supports a multi-office organization.• Virtualized server environment, reduced hardware maintenance cost and energy utilization.• Installed and maintain Storage Area Network. • Install, upgrade and maintain Windows server operating system 2008, 2003, Domain Controllers, Active Directory, DHCP, DNS. Microsoft SQL Server, Exchange Server, IIS, FTP, and Sharepoint.• Installed and maintain Citrix XenApp for work from home employees.• Installed and maintain corporate application servers, CRM, Accounting, etc.• Symantec Backup Exec. Symantec Anti-Virus.• Network MPLS, Cisco routers and switches, WAN optimization.• Maintain disaster recovery documentation.• Telephone system support, Audio/Video Conferencing.• Blackberry Enterprise Server, Smartphone support.• End user support MS Windows 7, XP, MS Office 2010, 2007, 2003 and many other applications.• Recommend and implement new technology both software and hardware for IT and business use.• Project Management, facilitate meetings with business departments.• Vendor and contract management. Procurement and asset management.• Conduct employee reviews, mentor and create employee development plans.• Annual budgeting and forecasting. Cost/benefit and ROI analysis.• Participate in long term business planning with the corporate executive committee. Show less

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  SunGard - now part of FIS

  Aug 2012 - now

  Desktop Support Manager - North America

  • Lead team of 65, supporting 22,000+ employees in 90 offices.• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.• Lead IT Department operational and strategic planning, including fostering innovation, planning projects, organizing and negotiating the allocation of resources.• Manage the deployment, monitoring, maintenance, development, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.• Benchmark, analyze, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.• Oversee provision of end-user technical support services• Work with stakeholders to define business and systems requirements for existing and new technology implementations.• Direct research on potential technology solutions in support of procurement efforts.• Keep current with the latest technologies.• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.• Approve and oversee IT projects and project portfolio.• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Develop requests for proposal.• Negotiate and administer vendor and consultant contracts and service agreements.• Practice asset management for IT hardware, software, and equipment.• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Show less