Sean Vogelenzang

Experience

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  HM Forces

  Sept 2001 - Mar 2005

  Senior Air Craftsman; The Royal Air Force
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  Various Temporary Assignments

  Mar 2005 - Mar 2006

  Various
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  HBOS

  Mar 2006 - Mar 2007

  Collections Advisor
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  Mortgages plc

  Mar 2007 - Oct 2007

  Temporary Mortgage Applications Administrator
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  NCipher

  Oct 2007 - Mar 2009

  Desktop Support Engineer

  Provision of desktop support of Microsoft Office Suite for 148 users (office based and remote; with locations throughout Europe) together with Helpdesk Team Leader via helpdesk phone and email logging system (HEAT ticketing system)Support of user hardware; basic trouble shooting, fixes and replacement where appropriateSupport of phone system; assigning extensions, maintaining voicemail system Administration of PGP encryption for company laptops; installation, key creation and maintenance of PGP serverMaintaining email support for users; creating mailboxes, adding users to mailing lists, basic troubleshooting of Microsoft OutlookSetting up users on Blackberry phones; adding users to BES, setting up device to receive emailInduction of new starters into company systems; ordering appropriate hardware and user licenses, building desktop or laptop machine, creating their AD account and addition users to phone and Blackberry systems as well as knowledge transfer of access procedures Basic administration and troubleshooting tasks on GreatPlains financial software; including liaising with 3rd parties to ensure resolution of support issues.Providing remote desktop support where required to remote users via logmeinrescue.comGeneral administration of internal systems department; stores, purchasing requirements, recycling, receiving and checking deliveriesResponsible for sourcing, maintaining and training staff on use of internal equipment e.g. interactive whiteboards, desktop sharing programs Responsible for build and set up of Windows based test machines for QA and development departmentsTook supervisory role during office move; assisting users with disassembling and reassembling of IT equipment as well as re-patching network and phone lines as appropriate. Show less

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  Unisys

  Mar 2009 - Jul 2010

  Customer Infrastructure Representative

  Provides IT fault resolution to client (at client site throughout M25 corridor)Installs and maintains PCs and associated software, networks, servers and peripheralsPerforms installs, moves, adds and changes as requiredProvides follow-up on problems or escalationResponsible for the provision of secure disposal of client IT hardware

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  Thales e-Security

  Jul 2010 - Jun 2012

  Senior Desktop Support Engineer

  Provision of desktop support of Microsoft Windows 7, Vista, XP, Server 2000, 2003, 2008 and Microsoft Office Suite 2007/2010 for 148 users (office based and remote; with locations throughout Europe) together with the Helpdesk Team Leader via helpdesk phone and email logging system (HEAT ticketing system)Support of user hardware; basic trouble shooting, fixes and replacement where appropriateSupport of phone system; assigning extensions, maintaining voicemail system Administration of PGP encryption for company laptops; installation, key creation and maintenance of PGP serverMaintaining email support for users; creating mailboxes (MS Exchange 2007), adding users to mailing lists, basic troubleshooting of Microsoft OutlookSetting up users on Blackberry phones; adding users to BES, setting up device to receive emailInduction of new starters into company systems; ordering appropriate hardware and user licenses, building desktop or laptop machine, creating their AD account and addition users to phone and Blackberry systems as well as knowledge transfer of access procedures Providing remote desktop support where required to remote users via logmeinrescue.comGeneral administration of internal systems department; stores, purchasing requirements, recycling, receiving and checking deliveriesResponsible for sourcing, maintaining and training staff on use of internal equipment. Responsible for build and set up of Windows based test machines for QA and development departments Show less

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  First Focus IT

  Jun 2012 - Mar 2017

  • Working as a virtual IT manager for 3 Key accounts, for First Focus Victoria• Monthly client meetings to discuss SLA’s, current environment status and areas for improvement• First point of contact for all IT issues for these clients• Lead virtual teams to ensure resolution of IT issues for these clients and ensure SLAs are met• Seek and propose ways to improve IT infrastructure for these clients• Present and demonstrate new solutions to clients• In addition to the above responsibilities, provide IT onsite and remote support Show less

  • Service Desk Team Lead

    Aug 2016 - Mar 2017

  • Technical Account Manager

    Oct 2013 - Aug 2016

  • Support Engineer

    Jun 2012 - Oct 2013
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  Fruition Partners ANZ

  Mar 2017 - Mar 2022

  Solutions Consultant
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  DXC Technology

  Mar 2017 - Mar 2022

  Solutions Consultant - ServiceNow Practice

  As a Solution Consultant for the DXC ServiceNow Practice, I scope and design Service Management solutions that fully meet and surpass the client’s requirements. These solutions help to drive digital transformation and provide multiple benefits through a single enterprise service management platform, such as an improved end user experience, automation and orchestration.My Specific responsibilities are:- Fully understand the range of offering across the ServiceNow platform. Including ServiceNow scoped applications and platform functionality for the creation of custom applications that align to specific needs- Work with client stakeholders to fully understand their specific requirements and align these to ServiceNow functionality to design solutions- Advise clients on how they can use the ServiceNow platform to improve service management across all areas of their organisation- Identify and refer opportunities- Respond to Tenders- Provide various Pre-sales support- Work with the DXC Fruition delivery team to write and estimate scope of works Show less

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  Rapid7

  Mar 2022 - now

  Senior Security Solutions Engineer