Mamdouh MAREii ممدوح مرعي

Experience

• 

  TUI Travel PLC - CLUB MAGIC LIFE-Imperial hotel

  Aug 2008 - Aug 2009

  Reservation Supervisor

  MAIN DUTIES • Processes reservations by mail, telephone, telex, fax, or central reservation system referral• Processes reservations from sales office, other hotel departments, and travel agents• Knows the types of the rooms available as well as their location and layout• Knows the selling status, rates, and benefits of all package plans• Knows the credit policy of the hotel• Creates and maintains reservation records by date of arrival and alphabetical listing• Determines room rate based on the selling tactics of the hotel• Prepares letters of conformation• Communicates reservation information to the Front desk• Understand the hotel policy on guaranteed reservations and no-shows• Process advanced deposits on reservations• Helps develop room revenue and occupancy forecasts• Prepares expected arrival list for Front Office use• Communicates information about Meet & Assist requests to the Concierge desk• Checks and clear up any duplicate bookings• Monitors advanced deposit requirements• Handles daily correspondence• Responds to inquiries and makes reservations as needed• Is aware of hotel facilities as well as all events held in the hotel• Makes sure that files are kept up to date• Maintains clean and neat appearance at all times and a clean and neat work area• Is courteous, friendly and helpful to guests, management and fellow employees Show less

• 

  Harmony Makadi Bay Hotel & Resort

  Aug 2009 - Jun 2011

  Asst.Reservation Manager

  MAIN DUTIES • Processes reservations by mail, telephone, telex, fax, or central reservation system referral• Processes reservations from sales office, other hotel departments, and travel agents• Knows the types of the rooms available as well as their location and layout• Knows the selling status, rates, and benefits of all package plans• Knows the credit policy of the hotel• Creates and maintains reservation records by date of arrival and alphabetical listing• Determines room rate based on the selling tactics of the hotel• Prepares letters of conformation• Communicates reservation information to the Front desk• Understand the hotel policy on guaranteed reservations and no-shows• Process advanced deposits on reservations• Helps develop room revenue and occupancy forecasts• Prepares expected arrival list for Front Office use• Communicates information about Meet & Assist requests to the Concierge desk• Checks and clear up any duplicate bookings• Monitors advanced deposit requirements• Handles daily correspondence• Responds to inquiries and makes reservations as needed• Is aware of hotel facilities as well as all events held in the hotel• Makes sure that files are kept up to date• Maintains clean and neat appearance at all times and a clean and neat work area• Is courteous, friendly and helpful to guests, management and fellow employees Show less

• 

  Fantazia Resort Marsa Alam

  Jun 2011 - May 2012

  Assistant Reservations Manager

  Morning briefing should be conducted by me Reservation Manager, briefing should cover the following topics:Daily occupancy for next 3 nights/days and month to date occupancy.Arrivals for today & tomorrow.Faxes hand-over from night-shiftPrint traces report for reservation and block.Check all the faxes received during the closer dayBe aware of availability, the special events, feasts in Egypt, and other countries where our guests come from, Events in our hotel.Be aware about the hotels availability and selling strategiesCheck availability of the next few days Answer inquiries, answer telephone take reservations, try to up sell maximize revenues all the time.Reply all the E-mails and faxes received.For all groups requests and inquiries do not quote rates, ask for a fax inquiry and hand it to Reservation Manager or Sales Manager.Deal with correspondence of the groups confirmed, inform reservations if needed, try to keep up-to-date with the groups and be very accurate.Check if there are any groups in arrival, and check for the arrival time.All reservation staff must read and sign the logbook and any new memorandum.Print and check the arrival list for the day after sorted by rooms type this will allow printing arrival lists for the entire Hotel:- Show less

• 

  Swiss-Belhotel International

  May 2012 - May 2014

  Reservation Manager

  Morning briefing should be conducted by me Reservation Manager, briefing should cover the following topics: Daily occupancy for next 3 nights/days and month to date occupancy. Arrivals for today & tomorrow. Faxes hand-over from night-shift Print traces report for reservation and block. Check all the faxes received during the closer day Be aware of availability, the special events, feasts in Egypt, and other countries where our guests come from, Events in our hotel. Be aware about the hotels availability and selling strategies Check availability of the next few days Answer inquiries, answer telephone take reservations, try to up sell maximize revenues all the time. Reply all the E-mails and faxes received. For all groups requests and inquiries do not quote rates, ask for a fax inquiry and hand it to Reservation Manager or Sales Manager. Deal with correspondence of the groups confirmed, inform reservations if needed, try to keep up-to-date with the groups and be very accurate. Check if there are any groups in arrival, and check for the arrival time. All reservation staff must read and sign the logbook and any new memorandum. Print and check the arrival list for the day after sorted by rooms type this will allow printing arrival lists for the entire Hotel:- Show less

• 

  Fantazia Resort Marsa Alam

  Jun 2014 - Nov 2015

  KEY RELATIONSHIPS:Internal: Sales Dep, Catering, F& Beverage, Room Service, F. Office, Reservations, and AccountingExternal: Guests and Meeting PlannersJob involves working: Indoor and outdoor, frequent traveling.Responsibilities include: contacting potential customers to develop & generate business for the hotel, responding to all leads for business in a timely manner, coordinating catering activities for group bookings, and the organization of sales activities to maximize results. This position assists General Manager to develop, implement, promote and follow through on actions and activities to increase the hotel's business revenues. This position is a "Results Oriented"​ position. This individual must have the ability to easily and willingly adapt to changes of policy, procedures, or work environment. A primary duty is to adhere to established reporting guidelines consistently, completing all projects assigned in an accurate and thorough mannerESSENTIAL DUTIES AND RESPONSIBILITIES:* To support and be able to substitute for the Director of Sales and Marketing in all departmental activities as needed.*To increase occupancy, average rate and profit of the hotel through planning, guidance, and training Sales Executives.*To increase business/occupancy through establishing and maintaining good relationship with a number of clients, working to meet sales targets*To develop and maintain new business wherever possible from identified market segments and sources of business.*To carry out the sales solicitation strategy developed for all applicable markets.*To participate in the sales duty roster as required*To attend the daily Business Development briefing*To maintain an efficient corporate and travel account filing system, following company guidelines.*To follow operating standards on the use of the applicable computer system.*To identify, report, and respond to market needs and trends Show less Morning briefing should be conducted by me Reservation Manager, briefing should cover the following topics: Daily occupancy for next 3 nights/days and month to date occupancy. Arrivals for today & tomorrow. Faxes hand-over from night-shift Print traces report for reservation and block. Check all the faxes received during the closer day Be aware of availability, the special events, feasts in Egypt, and other countries where our guests come from, Events in our hotel. Be aware about the hotels availability and selling strategies Check availability of the next few days Answer inquiries, answer telephone take reservations, try to up sell maximize revenues all the time. Reply all the E-mails and faxes received. For all groups requests and inquiries do not quote rates, ask for a fax inquiry and hand it to Reservation Manager or Sales Manager. Deal with correspondence of the groups confirmed, inform reservations if needed, try to keep up-to-date with the groups and be very accurate. Check if there are any groups in arrival, and check for the arrival time. All reservation staff must read and sign the logbook and any new memorandum. Print and check the arrival list for the day after sorted by rooms type this will allow printing arrival lists for the entire Hotel:- Show less

  • Sales and Marketing Manager / Reservations in charge.

    Jun 2014 - Nov 2015

  • Reservations Manager

    Jun 2014 - Nov 2015
• 

  Habitat

  Nov 2015 - Oct 2017

  Cluster Hotels Sales Manager

  Cluster Hotels Sales Manager at Al-Khobar & Jeddah, Saudi Arabia(5***** & 4**** Hotel 565 all-Suites, 15 F&B outlets, conference)

• 

  Signature Hotels

  Nov 2017 - Mar 2020

  Grand Silverton Hotel _ Part of & Operated by Signature Hotels (Task Force) Pre-Opening and Refurbished team

  • Hotel Operations Manager (Task Force)

    Nov 2019 - Mar 2020

  • Cluster Hotel Sales Manager

    Nov 2017 - Oct 2019
• 

  Normas Hotel

  Apr 2020 - Aug 2021

  Hotel Operations Manager & Sales in Charge
• 

  SAKEN HOLDINGS, LLC

  Aug 2021 - Dec 2022

  Mabeet Alkhobar Hotel Apartment Served _ Part of & Operated by Saken Group (Task Force) Pre-Opening and Refurbished team

  • Hotel Operations Manager (Task Force)

    Jul 2022 - Dec 2022

  • Assistant Property & Sales in Charge

    Aug 2021 - Jul 2022
• 

  Swiss inn & Skyline Tabuk Hotels

  Jan 2023 - now

  Hotels Cluster Commercial Director

  Cluster Commercial for SIX Hotels at Tabuk & NEOM Region.Review &Strategy's Alignment: to driving the hotel's growth through strategic planning, exceptional customer service, and innovative marketing initiatives. My role encompasses overseeing daily sales operations, managing key accounts, and implementing action plans to achieve and exceed targetsEngagement with Sales&Marketing Teams: A significant part of my day involves engaging with our sales and marketing teams. I touch base with our sales team to review ongoing initiatives, discuss client meetings, and provide guidance on negotiation strategies for key accounts and group bookings. Similarly, I meet with our marketing team to evaluate the performance of recent campaigns and promotions. We analyze metrics like website traffic & social media engagement to adjust our marketing tacticsOptimizing Distribution Channels & Financial Performance: our distribution channels is another key aspect of my role. I dedicate time to analyzing channel performance across various platforms, including online travel agencies &direct booking channels. By assessing the effectiveness of our distribution partnerships, I can make informed decisions about our channel mix to maximize revenue. Additionally, I closely monitor our financial performance, reviewing reports and forecasts to track progress toward our revenue and profitability targets. If there are any discrepancies or areas needing improvement, I develop action plans to address them promptlyRevenue Management: overseeing revenue management strategies across multiple hotels within a cluster. This involves setting pricing strategies, managing inventory, analyzing market, and tactics to maximize revenue per available room (RevPAR)Distribution Channels: Managing for maximizing occupancy and revenue. works to optimize distribution partnerships, including online travel agencies (OTAs), global distribution systems (GDS), direct bookings through the hotel website, and other channels Show less