Jessica Williams, M.Ed.

Experience

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  GOAL SEEKERS AND EAGLES OF LAKELAND INC

  May 2012 - Sept 2015

  • Oversaw daily operations throughout the program• Interviewed, trained, and mentored 15-20 staff members• Developed daily rotation and activity schedules for groups, planned summer field trips• Maintained strong parent communication, conducted facility tours for interested families • Showcased great classroom management skills while leading a group of 25 students in daily activities• Actively provided an inclusive environment for students with ASD, ADHD, Tourette’s syndrome, bipolar disorder, and life-threatening food allergies

  • Team Lead

    Apr 2015 - Sept 2015

  • Childcare Professional

    May 2012 - Mar 2015
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  Neighborhood Ministries at FUMC

  Jan 2016 - Jul 2016

  Childcare Professional

  • Cultivated a welcoming and safe environment for socioeconomically disadvantaged students• Led engaging crafts, science experiments, devotions, chapel time, homework help, and field trips

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  Polk County School Board

  Aug 2016 - Nov 2016

  Intern

  • Planned and taught engaging, standards-based lessons that encouraged higher order thinking and provided differentiated instruction to reach all learners • Analysed student data to identify learning gaps, and drive instruction and remediation • Collaborated with students and caregivers to develop and achieve learning goals

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  Walt Disney World

  Jan 2017 - Jan 2018

  • Provided 1,000s of guests with welcoming and high calibre customer service • Mastered multiple, complex computer software programmes to update guest accounts • Adapted successfully to a fast-paced, 24-hour operation with offers for promotion • Upheld Disney’s Four Keys of guest service – safety, courtesy, show, and efficiency • Utilised public speaking skills to engage guests in daily resort hosted events • Ensured safety regulations were followed by guests and cast members during resort events • Became proficient in MATRA system through craft sales and recreational equipment rentals• Attended monthly Ellis CPR and First Aid training

  • Front Desk Agent

    Feb 2017 - Jan 2018

  • Children's Activities Hostess

    Jan 2017 - Jan 2018
• 

  Orlando Science Center

  Mar 2018 - Mar 2020

  Education Coordinator

  • Oversaw programme design and operation of all STEM camps; hosting 4,000 students, and leading 50 staff and 100 youth volunteers per summer season • Screened +1,000 applications, conducted phone and in-person interviews, collaborated with management on hiring decisions, and made job offers to 100s of candidates • Trained, evaluated, mentored, and scheduled staff • Built relationships with internal and external stakeholders to coordinate programming requirements • Streamlined the seasonal hiring process to be more time efficient and comprehensive • Incorporated and promoted organisational DEI practices throughout the education department Show less

• 

  MD7

  Nov 2022 - now

  • Coordinating the induction and onboarding process for new hires• Managing employee profiles, annual leave entitlements, performance reviews, and overall HRIS needs• Maintaining accurate and timely employee documentation • Supporting employees with HR queries, managing benefits, and processing contract amendments across international offices• Owning the recruitment process to support the needs of our company's goals by sourcing, scheduling, interviewing, and making employment offers to candidates • Ensuring performance evaluations are completed and used effectively to support employee growth• Driving employee engagement programs and cultural initiatives Show less

  • Human Resources Coordinator

    Oct 2023 - now

  • Human Resources Administrator

    Nov 2022 - Oct 2023