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Iva Perisa

Iva Perisa

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  • Timeline

  • About me

    Director of Daily Banking at Raiffeisenbank Hrvatska

  • Education

    • IX Gymnasium Zagreb

      1993 - 1997

    • University of Applied Sciences Baltazar Zaprešić

      2006 - 2009
      Professional specialist of Project Management Project Management

      Activities and Societies: Croatian Association for Project Management (CAPM), International Project Management Association (IPMA) Qualified for:- making projects in project-oriented companies, - making complex R&D projects, - making projects in the public sector, - making projects of using external funds, especially EU funds...

    • VERN'​ University of Applied Sciences

      2001 - 2004
      Bachelor of economics (bacc.oec.) Entrepreneurship Economics

      Activities and Societies: Alumni Club VERN' Croatian Public Relations Association (HUOJ) Qualified for founding small and media enterprises as well as managing business processes in small and large business systems and completing tasks which include:- making business and development strategies, - making entrepreneurial business plan,- organizing and logistic planning, - managing accounting and financial activities and processes - managing human recourses - making of propositions and basic components of marketing policy, - making of marketing… Show more Qualified for founding small and media enterprises as well as managing business processes in small and large business systems and completing tasks which include:- making business and development strategies, - making entrepreneurial business plan,- organizing and logistic planning, - managing accounting and financial activities and processes - managing human recourses - making of propositions and basic components of marketing policy, - making of marketing plans,- managing business negotiations...Student representative of student group (year 2002, year 2003)Best Students Award (year 2002, year 2003) Show less

  • Experience

    • Raiffeisenbank Hrvatska

      Nov 2004 - now

      Responsible for:- continuous monitoring of market conditions and legislation in the scope of Transaction Services (TS),- implementation of legal regulations regarding TS,- internal procedures and technical guidances in field of TS and Cash Management (CM),- implementation and improvement of CM products and services,- providing timely information to customers regarding changes in terms and conditions as well as regulatory changes in TS and CM,- making cost-benefit analysis and proposals for TS pricing changes,- analysing customer requirements for the introduction of new and improvement of existing products and services,- preparation, implementation and analysing results of actions (customer acquisition, regulatory obligations, retentions),- analysing services quality,- monitoring efficiency of business processes and employees,- proposing appropriate measures for achieving goals and key performance indicators (KPI),- organising work in accordance with the "lean methodology",- coaching and educating employees. Show less Responsible for:- continuous improvement of business relations with customers - legal entities in the field of Transaction Services and Cash Management,- timely implementation of activities within the scope of department in accordance with established objectives and tasks,- preparation of special arrangements and products, - preparing and giving presentations to customers, - organizing customer acquisition,- monitoring market conditions, making analysis and proposing pricing changes regarding Transaction Services. Show less

      • Director of Daily Banking

        Oct 2020 - now

      • Director of Transaction Services and Cards Support

        Aug 2014 - Oct 2020

      • Head of Cash Management

        Aug 2011 - Jul 2014

      • Client Relationship Chief Officer

        Jul 2007 - Aug 2011

      • Officer for relations with domestic legal entities

        Feb 2006 - Jul 2007

      • Trainee in Product development and business support department

        Aug 2005 - Feb 2006

      • Bank teller

        Nov 2004 - Aug 2005

  • Licenses & Certifications

    • Business English Certificate

      University of Cambridge - ESOL Examinations
      Jun 2004