Clive Jainarain

Experience

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  Toyota

  Mar 1991 - Jan 2010

  Senior Manager

  I managed the Imports Parts Warehouse from Sea & Air Freight to Line Side Delivery, Promoted to Senior Manager of Local Parts distribution and conveyance at the assembly line.Safety, Health and Environmental management Managers, Group Leader and Team Leader development Machine and equipment maintenance managementParts Supply to Toyota, Stable Production including Cycle Completion and Engineering Change ManagementAccess Warehouse project leader for 133L (New Corolla)Operational activities; Devanning, Unpacking, binning, picking, conveyance, robbing, system maintenance (W/house 35000m2, 1 Billion Rands worth of stock)ISO9001 and Sarbanes-OxleySupplier relationship management at Access Warehouse (Barlow World Logistics, Cargo Movers, Magnum security, Fedics Foods and Transport services) Show less

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  Barloworld Logistics

  Jan 2010 - Mar 2011

  Senior Manager

  Provided Consulting Experience to clients which included - Project Management, Business process re-engineering, Business process optimization, Business analysis, Identified value stream with business, Problem identification and creating solution. Managed the Parts & Accessories (P&A) for Toyota, Managed the Warehouse at Isando and the National Distribution Center in Sandton. Went on to manage Nissan,Navistar, Renault & Freeworld (P&A) structure of 10 Managers.Tasks and Actions Managed the various sites which included the following :• Service Level Management• IT Change Management• Planning and scheduling methodology and tools• Cost Reduction & Continuous Improvements• Financial Management Show less

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  Mutual & Federal

  Mar 2011 - Jun 2016

  Head of Personal lines contact center processing hubs (Underwriting/Sales & Claims)

  Head of Contact Centre and processing Hubs, Mutual & Federal, December 2011-May 2016Strategic design & implementation of customer centric processes in the contact center. Management including and not limited to projects, stakeholders, employee engagement, business planning, supplier management, risk management, processing hub development & underwriting.Employee Engagement and Talent ManagementService Level Management & Quality Management (Voice of the Process)Complaints Management (Voice of the Customer)Management of the Continuous Improvement TeamWorkforce Management & capacity planning, according to Lean principlesDesign of Channel distribution (Telephony, Mail, Online) VIPRe-organization of Back-Office processes to strategically align to customers’ requirements Show less

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  Old Mutual East Africa, General Insurance

  Jul 2016 - Jun 2018

  Group Chief Operating Officer

  Group Chief Operating Officer, UAP Old Mutual Kenya, June 2016 – June 2018Key focus was on turn-Around strategy for the General Insurance Business. Planned and executed operations excellence strategy for the business with stakeholder engagement which included Claims, underwriting, debtor’s control and customer experience, digitize the operation into an on-Line offering.Profitable Growth of the GI business- improved the Loss-Ratio from 64% to 58%Improved Expenses by 10%Improved Gross Written Premium by 5%Involved in Roll-Out Operations into Rwanda, Uganda and TanzaniaDigitized operations into an On-Line offeringLeadership development Show less

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  Santam Insurance

  Jul 2018 - Dec 2019

  Head: Client Response in Claims

  Head of Client Response, Santam, July 2018 - currentManagement of contact center and service levels. Improvement of effectiveness of the intelligent voice recording.Automatic dialing to reduce abandoned calls and improve service levels and computer telephony integration.Implemented control room to manage the 3rd party service levels and Impact alert automation of straight through processing through systems intelligence effective Risk management and controls, Leadership development to all levels of management.People development, culture management and talent managementStrategic management, realignment of the entire target operating model, change from orthodox model to a straight through processing Claims modelImplemented Lean principals via Kata coaching and Kata Improvements, embedded this as daily management (completed projects in Towing, car hire, glass, value added services, 3rd party details)Customer Journey maps for all servicesManagement of the spend direction strategy to BEE suppliersCost, budget management and staff headcount of 150 people Show less

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  Independent Consultant

  Jan 2020 - Oct 2020

  Independent Consultant

  Customer Experience in General Insurance, Systems and technology expertise and advise, Development of Sales Material (customer value proposition), Selling Consulting time, General Insurance transformation models. Developed a complete General Insurance model for an IT company, with all touch points case management and dashboards for Brokers, Supplier, Customer, Executive and operations Business analysis and value creation model within the General Insurance division for a large SA Bank Developed sales and service solution for an Africa Insurance Client Currently implementing a turn-around strategy for a Service company Show less

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  Constantia Insurance Company Limited

  Oct 2020 - Sept 2022

  Head of Claims and Procurement

  Management consulting at MAC, 24 Fix. Consulted in Claims and Underwriting to Banks and GI companies.• Value Stream Mapping of the entire Claims and Underwriting process.• Customer Journey Mapping.• Identify the customer experience & process challenges. • Highlight areas of value creation that will have a substantive impact on key metrics.• Define a clear list of finding, conclusions & recommendations.

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  CB Norwood

  Oct 2022 - now

  General Manager Supply Chain

  Extensive experience in various aspects of supply chain management including ordering, supplier development, and inventory control.Proven track record in optimizing inventory systems and processes to reduce capital investment and improve efficiency.Skilled in supplier selection, sourcing strategy, and contract negotiation to ensure cost-effective procurement.Strong expertise in distribution center and retail business management, with a focus on driving operational excellence.Proficient in data analysis and reporting to provide valuable insights for decision-making.Experienced in managing insurance policies and controlling inventory budgets to achieve financial objectives.Adept at P&L management and implementing strategies to enhance profit margins. Show less