Jonathan Mateo

Experience

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  PLDT

  Dec 1998 - Jul 2006

  IS Security Specialist

  -Conducted the design, testing and implementation of the following:-PLDT Enterprise Network Security using firewalls, intrusion prevention system, enterprise wide antivirus and SSL VPN-Perimeter defense of PLDT’s International VOIP service-Wireless LAN (802.11b/g) in different PLDT offices-IPSEC and SSL VPN-Responsible for technical support, configuration and maintenance of PLDT’s firewalls (Checkpoint firewalls, Cisco Pix firewalls, Juniper/Netscreen and Sonicwall firewalls) and Cisco Networking equipment.-Troubleshoot and operate LAN/WAN devices such as Cisco Routers, Switches and WirelesLAN Access Points.-Administration of Microsoft Active Directory, MS Group Policy, MS Exchange, Systems Management Server (SMS), Internet Security and Acceleration Server (ISA) and other Microsoft products and services.-Designed and implemented Gateway/SMTP and MS Exchange antivirus/anti-spam solutions for PLDT’s enterprise network-Audit firewall, Intrusion Detection Systems and Intrusion Detection and Prevention logs and reports regularly-Handled deployment and administration of McAfee antivirus software to more than 7000 workstations and servers using McAfee ePolicy Orchestrator.-Responsible for account management of MS Active Directory, Unix and Linux systems Show less

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  Openwave

  Aug 2006 - Jun 2007

  Consultant

  -Responsible for technical support of Mobile Number Portability project for Telecom New Zealand MMSC-Part of the team that conducted the Webedge (webmail) upgrade to 4.1.8 for TNZ Mail Platform Replacement project and conducts rigid testing on Xtra Webmail (simulation, staging and production environment)-Provides onsite technical support of Email MX (carrier grade email platform) and Multimedia Messaging Service Center

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  Alcatel-Lucent

  Jun 2007 - Jul 2014

  Technical Specialist - Hosted Call Center/Virtual Call Center

  •Manage and maintain VCC infrastructure including server hardware, VMware environment, data storage, switches and routers, databases, backups, antivirus, VOIP systems, network monitoring and Microsoft technologies.•Accountable for installation, deployment and support for 50+ VMware ESXi 5.1 and 150+ virtual machines monitored by two vCenter servers as well as 50+ HP Proliant Servers. •Investigate and troubleshoot issues in Telecom New Zealand managed Virtual Call Centre network running on Cisco Unified Contact Centre Enterprise, Cisco Customer Voice Portal and Cisco Unified Call Manager server. •Troubleshoot issues in network equipment use for VOIP (Cisco Routers, Switches, Voice Gateways and Gatekeeper)•Investigate and resolve faults from different customers of Telecom New Zealand managed Virtual Call Centre. Document faults for future reference and provide updates to customers in a timely manner.•Setup and maintain Active Directory infrastructure (such as DHCP, DNS and Group Policy) and SQL database server. Install, configure and maintain Windows Server 2003/2008 R2. •Provide 24x7 on-call and day to day support for different customers of Telecom New Zealand managed Virtual Call Centre. •Setup and maintain Windows SUS to update the security patches on all internal servers as well as customer servers.•Administer and manage firewall rules in Checkpoint R77 to protect Telecom New Zealand managed Virtual Call Centre network from the customer.•Manage and maintain VMware Data Protection for backup and restore of VMware guest machines (virtual machine) and uses HP Data Protector for HP Proliant Servers. Show less

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  Spark New Zealand

  Jun 2007 - now

  Voice and Collaboration Engineer - UCCE

  •Build and maintain virtual machines from ground up for Spark Virtual Call Centre customer. I replaced all physical HP Servers running Cisco ICM 7.5 on Windows Server 2003 to Cisco UCCE 9 on Windows Server 2008 R2 virtual machines. These virtual machines handle the call routing, processing and delivery in to the customer call centre’s agents or IVR ports. •Handles deployment, upgrade, installation and maintenance of Cisco Unified Communication Manager formerly known as Cisco Call Manager. I handled the upgrade from Call manager ver 4.1 to CUCM version 7.1.5b and CUCM version 10 which requires the installation on a virtual machine.•Responsible for configuration and deployment of Cisco Cube, Cisco voice gateways which connects the call centre to the PSTN via ISDN or SIP trunk (Spark Voice Connect).•Responsible for configuration and deployment of new Cisco Contact Centre applications that will be offered to new and existing customers. Installed and maintained Cisco Unified Intelligence server which provides performance reports of the call centre. Deployed CTI desktop app customers. •Performed upgrades of Cisco Customer Voice Portal which handles voice prompts when calling the 0800 numbers. Cisco CVP 7 uses H323 protocol in order to upgrade to CVP 9+ the configuration and integration are needed to change to SIP on various Cisco components/devices.•Handles the deployment of Cisco Collaboration software such as Cisco Unity Voicemail server and Cisco Unified Presence server. •Perform upgrades on Cisco Routers, Voice Gateways, Gatekeepers and Switches. Handle routing and VLAN configuration and troubleshooting on Virtual Call Centre network devices.•Update design documentations, inventory and support records in any changes in configuration required to fix a fault or improve operation. •Review and recommend detailed network design for Spark New Zealand Managed Virtual Call Centre network. Show less