Randi Gule

Experience

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  Gausdal Høifjellshotel

  Jul 1996 - Dec 2000

  Receptionist

  Responsibilities as check in/out, telephone handling, booking entry, coordinating information between operational departments and guest care. Assisted with accounting. Also responsible for cleaning of the hotel's nightclub, and worked at the bar.

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  Thon Hotel Gausdal

  Jun 2001 - Oct 2003

  Front-office and booking manager

  In charge of Reservations, Front Office, Night Managers & Guest Relations.Responsible for the operation and planning of the department. Structure the procedures and instructions, and implementing these to the staff. Responsible for staffing and recruiting. Responsible for sales and planning of all events at the hotel, conferences and banquets. Coordinated all information to the operating departments. Close contact with the tour operators. Processed all inquiries and bookings. Responsible for the implementation and operation of the property management system "Spirit"In addition administrative tasks and guest relations. Received the certificate as Receptionist in June 2002 Show less

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  Dr. Holms Hotel AS

  Nov 2003 - Apr 2013

  Responsible for all operational departments (15 outlets and departments) at Dr. Holms Hotel, Geilo. Responsible of the total revenue, profit and guest satisfactions.Revenue Management. Daily update all websites with online bookings. Daily control of PMI, general overview and guidance of the managers in the different outlets and departments. Recruitment of staff. Human Relations management. The hotel had 100 - 150 employees. Managing “by walking around”, motivated and being a role model for my employees. Supervised sales and service in all outlets. Guest care in the public areas.Responsible for environmental certification of the hotel. Acting General Manager in the period 16 August 2012 - 14 January 2013, due to change of ownership of the property and operation. Initiated a complete review of all departments where costs were adapted to expected revenues. Handled some layoffs and a very tight forecast monitoring. Minimized the labor costs, and revenues stabilized. Developing a new strategy for the future, including change and modification of all departments, together with my team. Responsible for the improvement of the bottom line by 9.5 million in operating year 2012.. Show less In charge of Reservations, Front Office, Night Managers & Guest Relations.Responsible for Operations and Planning of the department, and the last quality check before arrivals and departures. Responsible in price and coatings strategy, and sales revenue and cost targets, together with the management team. Revenue Management. Daily update all websites with online bookings. Development of packages and promotional measures and initiativesBilling. Training of staff. Also responsible for four apprentices who received the certificate as a receptionist during this 5 years. After expansion of the hotel in 2006 with several new concepts and departments, I worked one day a week in finance office with control of settlement and polls. The total revenue of property increased to 98 mil. in 2007. During this period, the hotel implemented PMI.IT Manager from 2007 - 2013. The hotel had 15 different software programs that had different needs for maintenance, in addition to hardware. Responsible for reviewing existing agreements, and outsourcing of servers in 2010 and implementation of new upgraded systems.The hotel is a member of the De Historiske Hoteller og Spisesteder, which had strict standards in terms of quality and service. The hotel was top three all these years. In addition administrative tasks, guest relations, guest care and duty manager Show less

  • Hotel Manager with responsibility for all operational outlets and departments

    Sept 2010 - Apr 2013

  • Front office- and booking manager

    May 2005 - Aug 2010

  • Front-Office Manager Assistant

    Nov 2003 - Apr 2005
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  Opplæringskontoret i Buskerud

  Aug 2011 - Apr 2013

  Boardmember

  Hotel & Restaurant

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  Hospitality Consultant R. Gule

  Apr 2013 - now

  Hospitality Consultant

  Working primarily with quality improvement, increase of Top- and Bottom line and improve service level within the hospitality industry.

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  Strand Hotel Fevik

  Jul 2013 - Dec 2013

  Hired for Project Management

  Main task of increase quality and service level in the restaurant and sales revenues, as well as assist finding profitable solutions at the hotel in total. Review and renewal of procurement contracts.Support the restaurant manager in staffing and recruitment. Developed SOP for the restaurant and conference outlets. Guest care and duty manager

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  D2o | Hospitality Performance Management Technology

  Jan 2014 - now

  Benefits Realization Enablement Consultant

  A Leader in Hospitality Performance Managementd2o is the leading provider of real-time performance management solutions for the hospitality industry. Our Performance Management Intelligence (PMI) Series is an integrated suite of performance navigation solutions that guide you to discover untapped profit throughout your enterprise.A Fully Customizable, Software-as-a-Service Suite.PMI solutions work together with your existing hotel systems without the need for costly interfaces. We give you one collective, collaborative view of revenue, labor and F&B costs – and give each department visibility and accountability for managing costs to achieve its goals.Empowering Customers WorldwideSince introducing the concept of collaborative and continuous performance management in 2000, d2o has grown to support over 4,000 successful managers in 400 of the world’s leading hotel groups, resorts and independent hotels. Our customers are creative thinkers who empower people within their organizations to make better decisions. Show less

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  Norwegian School of Hotel Management, University of Stavanger

  Feb 2018 - Mar 2018

  Guest Lecturer

  PMI and Hotel Management Guest Lecturer at the Norwegian School of Hotel ManagementUniversity of Stavanger, for a four week virtual General Manager's program. Been Guest Lecturer for four years 2015, 2016, 2017 & 2018