Talk to sales Try for Free
Vladimir Gergiev

Vladimir Gergiev

Customer support engineer

Followers of Vladimir Gergiev1000 followers
location of Vladimir GergievUkraine

Connect with Vladimir Gergiev to Send Message

Connect

Connect with Vladimir Gergiev to Send Message

Connect

  • Timeline

  • About me

    Technical Lead – Itera

  • Education

    • Kyiv National Economic University

      2010 - 2014
      Bachelor of Business Administration (BBA) Business Administration and Management, General

    • National Technical University of Ukraine 'Kyiv Polytechnic Institute'

      2007 - 2013
      Master's degree Micro and nanotechnolohy

  • Experience

    • Service online technology

      Mar 2012 - Sept 2012
      Customer support engineer

      Manual testing, consulting of clients, solving ticket.

    • Polytech Software

      Nov 2012 - May 2016

      Supporting enterprise-level backup solution Dell AppAssure:(Tier 5 level) - online and offline investigation/resolving of the hardest AppAssure products issues:- Troubleshooting- Investigation of real customers issues- Scripting (PowerShell, Javascript, Selenium)- Meeting with customers - Manual/functional testing- Black box, acceptance, regression, performance, smoke, ad-hoc testing- Cross-browser testing- Maintenance of team stuff (servers, cluster, virtualization environment)- Documentation testing

      • Salesforce Developer

        Jun 2014 - May 2016

      • Technical Support Engineer

        Nov 2013 - Jun 2014

      • QA Engineer

        Nov 2012 - Nov 2013

    • Polytech Software

      Sept 2016 - Jun 2021
      Salesforce Architect / Technical Lead

    • Itera

      Jun 2021 - now
      Technical Lead

  • Licenses & Certifications

    • Salesforce Certified Sales Cloud Consultant

      Salesforce
      Jan 2016
      View certificate certificate

    • Salesforce Certified Administrator

      Salesforce
      Sept 2015

    • Salesforce Certified Platform App Builder

      Salesforce
      Sept 2015

    • Salesforce Certified Service Cloud Consultant

      Salesforce
      Sept 2020

    • Salesforce Certified Platform Developer II

      Salesforce
      Mar 2020

    • Salesforce Certified Sharing and Visibility Designer

      Salesforce
      Apr 2021

    • Salesforce Certified Application Architect

      Salesforce
      Apr 2021

    • Salesforce Certified Force.com Developer

      Salesforce
      Aug 2015

    • Salesforce Certified Data Architecture and Management Designer

      Salesforce
      Apr 2021

    • Salesforce Certified Field Service Lightning Consultant

      Salesforce
      Sept 2020

    • Salesforce Certified Platform Developer I

      Salesforce
      Feb 2016