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Daniel Haines

Daniel Haines

Bar Staff

Followers of Daniel Haines729 followers
location of Daniel HainesSunderland, England, United Kingdom

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  • Timeline

  • About me

    Customer Service Manager at Firstsource

  • Education

    • Venerable Bede Academy

      2009 - 2014
      5 GCSE's Grade C or above Resistant Materials

      Activities and Societies: School Council, Librarians, Anti-Bullying group, Prefect, Free Running, Trampolining, Gym 5 GCSE's Grade C or above including;.Maths (Foundation).Maths (Higher).English Language.Religious Studies.Resistant materials

    • Sunderland College

      2015 - 2016
      Bachelor of Technology (BTech) Uniformed Services Merit

      Activities and Societies: DofE Training, Royal Marines Look at Life Course, Multiple Sports events and volunteering for Remembrance day. I was taught Discipline, Punctuality, Mental and Physical Endurance to train up for the Uniformed Services. I volunteered for every opportunity I had consisting of Training the younger year in Fitness and Army Drill. I also took Part in a Royal Marines Look At Life Course (with details in Certificate section) and volunteered to represent my college on remembrance day.

    • Sunderland College

      2015 - 2016
      A Level In ICT Information Communication Technology (ICT)

      Activities and Societies: Student Council, Student Crew and was Vice President of the Student Council, I also took part in dance lessons and gym sessions I completed an BTEC ICT Level 3 course (Equivalent of an A-Level), coming out with a Merit; this course consisted of knowing how to code, using and making new systems, website design and creation, spreadsheets, Presenting Presentations in front of audiences and basic computer skills.

  • Experience

    • Stadium of Light

      Jan 2016 - Apr 2016
      Bar Staff

      This role consisted of both Sales and Customer Services as I had to both serve customers with hot food and beverages whilst also dealing with complaints, queries and suggestions from customers. I worked within a team to make sure that every customer was served and happy before the match and before the end of half time.

    • Parseq

      Apr 2016 - Aug 2017

      Currently working as part of an outbound sales team, where I'm pushed to reach targets and have been one of the top five sellers on the floor.Main skills being objection handling, building rapport and keeping customers engaged in the call and working as part of a team to achieve targets. Like with anything, I learn new things everyday and like to improve constantly to set the bar higher. I am responsible for screening clients, updating systems and completing admin work; I take inbound and outbound calls showing that I'm good within a Customer Service role and engaging in conversation. I am required to control and update spreadsheets containing important and confidential information.

      • Sales Advisor

        Apr 2016 - Aug 2017

      • Recruitment Administrator

        Apr 2016 - Aug 2016

    • Educational Institution

      Feb 2017 - now
      Self Employed part time Tattoo artist

    • Firstsource

      Mar 2018 - now
      Customer Service Manager

  • Licenses & Certifications

    • Royal Marines Look at Life Course

      Royal Marines
      Jan 2016

    • First Aid

      St John Ambulance

  • Honors & Awards

    • Awarded to Daniel Haines
      First Aid Ryhope Army Cadets May 2015 Passed my first aid training

  • Volunteer Experience

    • Customer Service

      Issued by Marie Curie UK on Feb 2015
      Marie Curie UKAssociated with Daniel Haines